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UNC Health · 1 day ago

Admin Associate PD-UNCH OP Svcs Float Pool

Chapel Hill, NC

Full-time

Onsite

Entry Level

$17.94/hr - $25.25/hr

1+ years exp

UNC Health is an inclusive organization with a mission to improve the health and well-being of communities. The Admin Associate will perform administrative duties with greater autonomy, including scheduling, maintaining financial records, and representing the organization in various capacities.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Expedites non-routine purchases for departments as delegated. May maintain inventory of supply

May train others using verbal and written communication

Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs

Prepares and maintains basic financial records

Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates

Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors

Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH

Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals

Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers

Qualification

Microsoft OfficeCustomer FocusScheduling SystemConflict ResolutionCoachabilityAccountabilityFiscal Responsibility

Required

High School diploma or GED

One (1) year of clerical or administrative experience

If Bachelor's degree, no years of experience is required

If Associate's degree, no years of experience is required

Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems

Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents

Demonstrates the ability to learn and master the scheduling system

Coachability: Receptive to feedback, willing to learn and embraces continuous improvement

Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements

Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer

Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation