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WENCOR · 1 week ago

Account Manager II, Aero-Glen Int'l

Fort Worth, TX

Full-time

Onsite

Mid Level

WENCOR is seeking an Account Manager II to oversee the daily key account quoting, booking, and general administrative activities on assigned accounts. The role involves managing customer accounts, ensuring compliance with requirements, and driving customer satisfaction.

AerospaceManufacturingMechanical Engineering

Responsibilities

Daily management and ownership of assigned customer accounts

Matrix management of Customer Service Representative assigned to your accounts

Manage day to day customer and vendor quoting activity

Develop and drive applicable quoting, sales, and gross margin budgets and objectives

Ensure rigorous compliance to all customer flow down requirements on all customer orders

Work with cross functional team to optimize inventory levels and supplier performance metrics

Monitor your bid win/loss ratios and identify trends to ensure market leading promotion of Company products and services

Review customer activity, anticipate customer needs, and drive customer satisfaction / scorecard metrics

Accountability to budget control, inventory availability, and customer satisfaction

Establish and maintain key customer buyer relationships

Provide guidance to more junior level Account Managers

Handle Controlled Unclassified Information (CUI) for assigned accounts as required

Handle Federal Contract Information (FCI) as required

Perform other related duties as assigned

Qualification

Account ManagementCustomer Relationship ManagementSales StrategiesMicrosoft OfficeCustomer ServiceTeam CollaborationProblem SolvingCommunication SkillsInterpersonal Skills

Required

Daily management and ownership of assigned customer accounts

Matrix management of Customer Service Representative assigned to your accounts

Manage day to day customer and vendor quoting activity

Develop and drive applicable quoting, sales, and gross margin budgets and objectives

Ensure rigorous compliance to all customer flow down requirements on all customer orders

Work with cross functional team to optimize inventory levels and supplier performance metrics

Monitor your bid win/loss ratios and identify trends to ensure market leading promotion of Company products and services

Review customer activity, anticipate customer needs, and drive customer satisfaction / scorecard metrics

Accountability to budget control, inventory availability, and customer satisfaction

Establish and maintain key customer buyer relationships

Provide guidance to more junior level Account Managers

Handle Controlled Unclassified Information (CUI) for assigned accounts as required

Handle Federal Contract Information (FCI) as required

Ability to work in a team environment to achieve business objectives

Open-minded self-starter with the ability to adapt, improvise and problem solve

In-depth knowledge of selling strategies and methods, as well as employee motivation techniques

Solid working knowledge of the company's products, competitive products, and the market

Excellent communication, interpersonal, and customer service skills

Demonstrated ability to handle complex issues and know when to refer to higher-level manager

Microsoft Office proficiency (Excel, Access, PowerPoint Presentations)

Company

WENCOR

Wencor has been a trusted partner in aerospace for over 70 years, offering PMA design and development, CMM and DER repairs, and an extensive network of distribution solutions which offer increased availability, improved product reliability and cost effectiveness.

Founded in 1955