TEKsystems · 1 day ago
Customer Service Associate
Nitro, WV
Full-time
Onsite
Entry Level
$17/hr - $18/hr
2+ years expTEKsystems is a leading provider of business and technology services, seeking a Customer Service Representative to support their transportation operations. The role involves data entry, logistics coordination, customer engagement, and providing administrative support to ensure smooth operations.
Information Technology
Responsibilities
Perform data entry to update and maintain records in the transportation management system
Assist with logistics coordination, including scheduling and tracking shipments
Answer phone calls and respond to inquiries with professionalism and excellent phone etiquette
Provide administrative support, including filing, scanning, and organizing documents
Prepare and process transportation invoices accurately and in a timely manner
Resolve billing discrepancies and issues promptly and professionally
Support fleet management activities and daily customer-specific reporting tasks
Engage with customers via phone, email, or in person to ensure satisfaction
Adhere to the site’s quality and safety standards
Qualification
Required
Minimum 2 years of experience in transportation or a related environment preferred
Strong organizational and communication skills
Basic computer skills required; familiarity with Microsoft Office preferred
Prior data entry experience
Professional phone and email etiquette
Ability to work independently and make sound judgment calls
High school diploma or GED equivalent
Ability to pass a background check and drug screening
Must be able to be 100% onsite
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase