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AMMEGA · 2 days ago

Customer Solution Specialist - II

Buford, GA

Full-time

Onsite

Mid Level

3+ years exp

AMMEGA is seeking a Customer Solution Specialist - II to provide exceptional service and support to customers. The role involves acquiring knowledge of products, communicating with customers to offer solutions, managing orders, and ensuring customer satisfaction through effective collaboration with various departments.

IndustrialIndustrial Automation

Growth Opportunities

Responsibilities

Provide exceptional service and support to our customers

Quickly acquire robust knowledge of products and processes in order to best service our customers, both internal and external

Communicate directly with customers to offer product solutions, provide technical information, and order status

Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames

Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders

Partner with Operations to ensure prompt shipments and on-time delivery

Manage backorder and other daily reports

Build and expand customer relationships to ensure repeat orders and increased business

Support customers in quality issues, including issuing RGAs and expediting product replacement

Meet or exceed established KPIs

Follow documented best practices, policies, and procedures

Contribute ideas and information for process improvement

Support and contribute to cross-functional projects as needed

Work cross functionally to ensure exceptional customer satisfaction

Qualification

B2B customer serviceSalesforce CRMMathematical aptitudeMS Office ProductsTechnical aptitudeDistribution experienceManufacturing experienceCommunication skills