KMS Lighthouse · 1 day ago
Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expKMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune 1000 enterprise-level customers. They are seeking a high-energy Support Engineer to provide technical support for major clients across the US, focusing on customer requests, troubleshooting incidents, and ensuring business continuity.
Information TechnologyRoboticsSoftware
Responsibilities
Responding to customer requests and escalations
Troubleshooting incidents and system events; and escalating to specialized teams
Taking an active role in the customer lifecycle and business continuity events
Qualification
Required
At least 2 years of experience in enterprise-level Customer Care/Technical Support or equivalent
Hands-on experience supporting Linux systems in commercial space, including troubleshooting and scripting, is a must
Working knowledge of at least one cloud service provider, preferably Azure
Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude
Excellent communication skills and the ability to interact effectively with technical personnel
Self-motivated, proactive approach, and ability to work well with little direct supervision
Strong problem-solving skills and a knack for troubleshooting
Attention to detail, highly organized, with an absolute focus on quality of result
Good working knowledge of ITSM processes and tools, including, but not limited to: service desk, logging, and monitoring
Preferred
Experience working with Jira - a plus
Company
KMS Lighthouse
KMS Lighthouse is a software company in the enterprise Knowledge Management space.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Simon Sorrell
CBO
Sivan Shitrit
Head of Channel Partnerships US & Canada
Recent News
Jerusalem Post
2024-05-19
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