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Quantum Health · 1 day ago

Patient Service Representative

Dublin, OH

Full-time

Hybrid

New Grad, Entry Level

Quantum Health is an independent healthcare navigation organization committed to making healthcare simpler and more effective for its members. As a Patient Service Representative, you will assist members with their healthcare journey, addressing inquiries about benefits and claims while advocating for necessary services.

Health CareHospitalMedical Device

Responsibilities

Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner

Show empathy and support to members during difficult healthcare situations

Provide clear guidance on healthcare plans, billing, and provider options

Advocate for members by coordinating with providers and insurers to remove barriers to care

Work collaboratively with internal teams to ensure accurate and seamless service

Meet performance goals while continuously learning and developing expertise in healthcare navigation

All other duties as assigned

Qualification

Customer-Focused MindsetProblem-Solving SkillsCommunicationTech SavvyAccountability & DependabilityGrowth-Oriented Attitude

Required

High School Diploma or General Education Development (GED) equivalent required

Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members

Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges

Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently

Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently

Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health's policies, values and ethics, and protect the sensitive data entrusted to us

Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry