Veracity Software Pvt. Ltd. ยท 4 months ago
Systems Services and Support Analyst
Westlake, TX
Full-time
Onsite
Mid Level
3+ years expVeracity Software Pvt. Ltd. is looking for a qualified individual to assume a key role as Systems Services and Support Analyst within the Electronic Data Transmissions team. The role involves implementing, maintaining, and supporting file transmissions between clients and the Workplace Investing division, along with monitoring and responding to incidents.
Information Technology & Services
Responsibilities
Participates in a 24x7 on-call rotation and handles stakeholder escalations
Analysis of incidents and abends
Monitoring of the environment
Responding to user request tickets
Implementation, maintenance, and support of file transmissions between WI and third parties and the systems that enable them
Qualification
Required
3-5 Years of working experience and strong knowledge of FTP / SFTP / AS2/ NDM and other managed file transmission protocols
Experience with batch and data support activities using JCL, COBOL, DB2 and various mainframe technologies such as Control-M, TSO, ISPF, and SQL
Experience with Python scripting and automation
Proven ability to script mainframe automation with REXX and other mainframe tools
Prior application and batch operations and support experience that demonstrates analytical and problem-solving skills
Phenomenal customer service skills and customer satisfaction orientation
Strong oral and written communication skills
Availability to provide some off-hours /weekend on-call coverage as required
Company
Veracity Software Pvt. Ltd.
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase