TR Miller Heating Cooling Plumbing & Electrical ยท 5 months ago
Customer Service Team Lead
Bolingbrook,IL,US
Full-time
Onsite
Mid, Senior Level
$50K/yr - $57K/yrTR Miller Heating, Cooling, Plumbing and Electrical is a fast-growing company built on trust and integrity. They are seeking a Customer Service Team Lead who will drive service excellence, mentor call center representatives, and support team performance to enhance customer satisfaction.
Consumer GoodsHeating Ventilation and Air Conditioning (HVAC)Industrial Manufacturing
Responsibilities
Coach, mentor, and develop call center representatives through daily hands-on support, cube-side coaching, and regular 1:1 sessions
Support team performance by improving key metrics such as call conversion, booking accuracy, efficiency, and overall call quality
Facilitate and co-lead weekly team trainings to reinforce best practices and promote continuous improvement
Actively take inbound calls to model excellent customer service, stay engaged with frontline operations and contribute directly to team targets
Assist with onboarding new team members, providing guidance and support as they develop skills and learn company standards
Track progress, implement coaching plans, and celebrate both individual and team achievements
Qualification
Required
Experience in a coaching, team lead, or supervisory role is highly preferred
Strong understanding of KPIs (Key Performance Indicators) and a track record of consistently meeting or exceeding performance goals
Familiarity with call center metrics such as call conversion, efficiency, booking accuracy, and quality assurance standards
Excellent communication and interpersonal skills, with a collaborative mindset and a passion for team success
Ability to balance leadership responsibilities with hands-on customer service, including handling inbound calls and modeling best practices
Must be able to remain in a stationary position (seated) for prolonged periods
Frequent use of computer, keyboard, and telephone headset
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pet Insurance
Short-Term and Long-Term Disability
Employee Wellness
Up to Two weeks of Paid Time Off (PTO) yearly
Paid Holidays
401(k) plan with a 4% company match
Company
TR Miller Heating Cooling Plumbing & Electrical
Residential Plumbing and HVAC Service Company proudly serving the Chicagoland Area.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase