University of Miami · 1 month ago
Desktop Support Specialist- Athletics
Coral Gables, FL
Full-time
Onsite
Mid Level
3+ years expThe University of Miami is a premier research institution and academic health system, seeking a full-time Desktop Support Specialist - Athletics. The role involves providing technical support services related to business applications and operating systems, collaborating with various departments to ensure technology functions effectively for coaches and student athletes.
Higher Education
Responsibilities
Creates and manages escalated trouble tickets to maintain data integrity
Uses various applications to research and resolve incidences
Coordinates with team members on projects and issues
Creates and manages documentation and procedures
Communicates project status to management
Provides front-end support and maintenance of the applications and modules used within the organization
Conducts one-on-one training of end users for specialty applications
Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs
Informs users of base requirements to meet troubleshooting needs
Supports the design and system configuration for dedicated specialty portals and email accounts
Routes prescriptions, patient advice requests, and duplicate patient account issues to the appropriate department pool or party
Ensures physicians are grouped in the correct department pools
Provides guidance and backup to technical support specialists and other relevant staff
Adheres to University and unit-level policies and procedures and safeguards University assets
Support coaches and student athletes with technology issues
Assist NCAA, ACC, ESPN and other vendor personnel with technological integration with University systems
Provide and remove access using CBORD and Onity access control platforms
Assist with technology integration at venues for the different sports
Attend sporting events and provide support for technology issues that may arise. Nights and weekends. Also, some travel and holidays might be required
Contribute to knowledgebase by well documenting solutions to incidents
Qualification
Required
Associate degree in relevant field required
Minimum 3 years of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
Teamwork: Ability to work collaboratively with others and contribute to a team environment
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders
Preferred
Knowledge of GoFMX Facilities Management system is a plus
Knowledge of FTP's / Genius Sports / DVSports / Daktronics is a plus
Company
University of Miami
At UM you'll join a diverse and energized academic community.
5001-10000 employees
H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (151)
2023 (149)
2022 (121)
2021 (95)
2020 (114)
Funding
Current Stage
Late StageLeadership Team
Albertie Regalado
'Canes Science Bowl — Co-Founder and Co-President
Mark McPheron, FALU, CLU, FLMI
Co-Founder and Past President, and current member, University of Miami Cincinnati 'Canes Community
Recent News
Seattle TechFlash
2023-11-22
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