Nokia · 4 hours ago
Care Engineer
Coppell, TX
Full-time
Onsite
Senior Level
7+ years expNokia is a global leader in connectivity for the AI era. The SSP Care Engineer is responsible for providing technical support, troubleshooting, and maintenance for SSP portfolio, ensuring high availability and reliability of SDM systems while collaborating with cross-functional teams.
ElectronicsEnterprise SoftwareInternet of ThingsMobile DevicesTelecommunications
Responsibilities
Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services
Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives
Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective
Shares initial ideas for professional direction of own organisational unit
Acts as a professional advisor and mentor for staff / work team / taskforces
Provides working leadership and training to less experienced personnel
Troubleshoots, diagnoses, advises and performs corrective and / or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected)
Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level
Engages and collaborates promptly with additional tiered support levels, as needed and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issues resolution
Develops and maintains good understanding of the customer network and recommends improvements of products and solutions to the internal product groups
Manages and builds customer relationship on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool
Creates ‘complex’ and reuses knowledge management articles
Applies SW services processes, policies, tools, documentation and contributes to their continuous improvement
Restores / neutralises operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to emergency rota when needed
Provides SW support to service delivery teams, as needed
Records time tracking accurately
Ensures self-development as per evolving Nokia portfolio and maintains awareness of new products and releases through regular updates
Qualification
Required
Strong knowledge of SDM (Subscriber Data Management) architecture and functionality
Proficiency in Linux/Unix operating systems and scripting (e.g., Bash, Python)
Familiarity with virtualization technologies (VMware, OpenStack) and cloud environments
Understanding of telecom protocols (Diameter, HTTP/2, REST APIs) and 5G core networks
Ability to analyze complex technical issues and provide innovative solutions
Experience with debugging tools and techniques for telecom systems
Excellent verbal and written communication skills
Ability to work effectively in a team-oriented, multicultural environment
Bachelor's degree in Telecommunications, or related field
7+ years of experience in telecom care engineering or related roles
Preferred
Nokia certifications in SDM products or related technologies
Experience with Kubernetes, Docker, and microservices architecture
Familiarity with ITIL processes for incident and problem management
Knowledge of wireless/wireline protocols (Diameter/RADIUS) and architecture (LTE/5G)
IP certifications are considered an asset (NRS/CCNA etc.)
Company
Nokia
Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb.
10001+ employees
H1B Sponsorship
Nokia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (262)
2024 (264)
2023 (259)
2022 (250)
2021 (296)
2020 (287)
Funding
Current Stage
Public CompanyTotal Funding
$4.45BKey Investors
European Investment BankNVIDIANational Telecommunications and Information Administration
2025-12-16Post Ipo Debt· $511.84M
2025-10-28Post Ipo Equity· $1B
2025-06-30Post Ipo Debt· $1.76B
Leadership Team
Justin Hotard
President and CEO
Victoria Hanrahan
Chief of Staff to the CEO
Recent News
Dallas Morning News
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase