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Spectrum · 5 days ago

Senior Customer Experience Analyst

Stamford, CT

Full-time

Onsite

Senior Level

$85K/yr - $152K/yr

5+ years exp

Spectrum is a leading provider of communication and entertainment products, dedicated to delivering exceptional customer experiences. The Senior CX Analyst will analyze complex data to drive improvements in customer experience, utilizing multiple data sources and creating visual data stories to communicate insights effectively.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Cross industry experience running SQL queries to extract and analyze customer data

Synthesize data from multiple sources (surveys, operational data, digital interactions, etc.) to uncover trends and pain points

Lead deep-dive analyses to inform CX programs, product enhancements, and service improvements

Translate analytical findings into actionable recommendations

Use best practices learned across industries to partner with stakeholders to influence decisions with data-driven insights

Turn data into visual stories using PowerPoints charts, dashboards and presentations that make insights clear and actionable

Qualification

SQLData AnalysisCustomer Experience StrategyDashboardsReporting ToolsBusiness AnalysisProcessProject ManagementEffective Communication

Required

Business analysis experience: 5 years or more

Telecommunications and/or experience with technology/software products: 5 years or more

Bachelor's degree in Business Administration or related field or equivalent experience

Knowledge of process and project management

Dashboards and reporting tools i.e., Redshift, Tableau, MicroStrategy, Power BI, or Excel

Oversee and approve requirements and test plans for assigned projects

Show judgement and initiative to accomplish job duties; effective analytical approach to problem solving and presenting recommendations

Understand and interpret expressed and implied needs of the customer

Effective written and verbal communication skills

Preferred

Product management

Market research experience in sample and survey design

Benefits

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees