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WebstaurantStore · 3 days ago

Customer Solutions Specialist 9:30 AM – 6 PM ET

Lititz, PA

Full-time

Onsite

New Grad, Entry Level

WebstaurantStore is a leading online source for restaurant equipment and supplies. The Customer Solutions Specialist role involves assisting customers by navigating accounts, solving problems, and providing effective solutions while fostering a positive team environment.

Consumer GoodsIndustrialManufacturingService Industry

Comp. & Benefits

No H1B

Responsibilities

Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model

Ensure that customers always have the most complete and up-to-date information about the status of their orders

Switch tasks as needed based on the current needs of the department

Partner with other departments within and outside of Customer Solutions to support both the customer and the company

Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution

Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities

Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company

Be flexible and adapt to change as we continue to grow as a company

Regularly connect via video for one-on-one meetings as well as team meetings

Continue to invest in your own learning and training to enhance your abilities in the role

Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales

Qualification

Office 365Customer serviceCritical thinkingTyping speed 40 WPMCommunication skillsTeamworkAdaptabilityProblem-solvingTime management

Required

Access to a reliable and secure high-speed internet connection

Access to a home router and modem

A dedicated home office space that is noise- and distraction-free

A valid, physical address (apartment, suite, etc.). PO Boxes are not supported

The desire and ability to work and communicate with other team members via chat, webcam, etc

Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only

Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required

Excellent verbal and written communication skills; conversational fluency in English required

40 Words Per Minute (WPM) typing speed required

Consistent 75mbps download/10mbps upload internet speeds are required

The ability to work a training schedule of 9 AM – 5:30 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period

The ability to work 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

The ability to work 7:30 AM – 4 PM ET or local time zone equivalent, Saturday and Sunday, after the 60-day onboarding period, on an as-needed basis

Preferred

Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks

Wired connection is preferred, if possible

Benefits

A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more

Opportunities for growth and professional development

In-depth training on our varying selection of products and the services we offer

Opportunities to collaborate and connect virtually across teams and departments

Full-time training staff

Continuous support through various trainings and available mentorships

A focus on work/life balance

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Company

WebstaurantStore

Glassdoor3.9

Since WebstaurantStore's start in 2004, we have worked hard to build an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world.

Founded in 2004