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Focus on WD · 5 days ago

ServiceNow HRSD Developer

United States

Contract

Remote

Senior Level, Lead/Staff

$65/hr - $75/hr

8+ years exp

Focus on WD is seeking a highly experienced ServiceNow Developer with strong functional and technical expertise in Human Resource Service Delivery (HRSD) and Customer Service Management (CSM). The role involves delivering enterprise-grade ServiceNow solutions across HR and customer-facing workflows, focusing on automation and streamlined case management experiences.

Staffing & Recruiting

Hiring Manager

Mark Gyles

Responsibilities

Design, develop, and configure ServiceNow HRSD and CSM modules (e.g., Case Management, Lifecycle Events, Agent Workspace, Portals)

Create and enhance Employee Service Portals and Customer Service Portals using JavaScript, AngularJS, HTML/CSS, and UI Builder

Integrate ServiceNow HRSD/CSM with third-party platforms (e.g., Workday, SAP SuccessFactors, ERP, CRM) using REST, SOAP, Integration Hub, and Flow Designer

Ensure data synchronization and security for business-critical processes like onboarding, offboarding, and case routing

Build and maintain complex workflows, subflows, business rules, client scripts, and UI policies for seamless automation across HR and CSM domains

Conduct unit testing and support User Acceptance Testing (UAT)

Provide troubleshooting support for HRSD/CSM modules, patch releases, and platform enhancements

Maintain technical documentation in line with ServiceNow best practices

Follow platform governance standards and contribute to ongoing improvement of development frameworks

Qualification

ServiceNow HRSDServiceNow CSMJavaScriptREST/SOAP APIsHTML/CSSAngularJSIntegration HubAgile teamsGlide ScriptingPlatform security modelsServiceNow certificationsHR processesCustomer Service operationsTechnical documentation

Required

8+ years of overall IT experience

5+ years dedicated to ServiceNow development

Proven hands-on experience with ServiceNow HRSD and CSM implementations

Strong scripting skills in JavaScript, Glide Scripting, HTML/CSS, and AngularJS

Experience with REST/SOAP APIs, Integration Hub, and platform security models (ACLs, roles)

Proficiency in designing and deploying service catalogs, approval workflows, and self-service portals

Strong understanding of HR processes (e.g., onboarding, lifecycle events, case management)

Knowledge of Customer Service operations and ITIL best practices

Experience working in Agile teams (daily stand-ups, user stories, iterative delivery)

Preferred

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS) – HRSD and/or CSM

5+ years hands-on ServiceNow development experience with direct exposure to both HRSD and CSM modules

Skilled in creating custom portals, widgets, and automated case management workflows

Deep familiarity with enterprise integration patterns and employee/customer service data models

Experience working collaboratively across HR, IT, and Customer Service departments

Holds relevant ServiceNow certifications (CSA, HRSD, CSM)

Comfortable in fast-paced environments with shifting priorities and Agile development cycles

Company

Focus on WD

Focus on WD: Your Trusted Partner in Workday Recruitment We are 100% dedicated to recruitment within the Workday ecosystem and proud to be an official Workday Staffing Partner.

Founded in 2015

London, England, GB

11-50 employees