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Mitsubishi Electric Power Products, Inc. · 2 days ago

Field Service Technician II - South Hill, VA

South Hill, VA

Full-time

Onsite

Mid Level

4+ years exp

Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. They are seeking a Field Service Technician II to perform service support activities for Uninterruptible Power Supplies (UPS) and ensure customers receive reliable support through troubleshooting, repair, and scheduled technical services.

Consumer ElectronicsElectrical DistributionElectronicsManufacturing

Responsibilities

Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites

Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively

Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status

Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected

Collaborate and Innovate: Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers

Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed

Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals

Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance

Create Clear Records: Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment

Mentor Future Talent: Guide less experienced technicians on troubleshooting and system failures

Stay Professional: Submit accurate expense reports in a timely manner, adhering to company policies

Qualification

UPS products knowledgeTroubleshooting skillsElectrical/Electronic repairMechanical test equipmentOSHA-10 certificationNFPA-70E certificationAnalytical skillsMicrosoft Office proficiencyMRP/ERP systemsCommunication skillsMentoring skills

Required

Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience

Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment

Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues

OSHA-10 Construction and NFPA-70E certification

Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers

Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings

Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems

Must hold a valid driver's license and be able to rent vehicles as needed

Benefits

Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.

Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.

Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.

Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.

Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.