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Cleverbridge · 1 week ago

Technical Account Specialist

United States

Full-time

Remote

Mid Level

$50K/yr - $60K/yr

3+ years exp

Cleverbridge is a premium Merchant of Record that simplifies global software sales through powerful platform capabilities and expert services. They are seeking a Technical Account Specialist to provide support and solutions by managing client requests and collaborating with various teams to optimize customer experiences. The role is crucial in bridging the gap between e-commerce technology and client needs, ensuring effective communication and implementation processes.

BillingCloud ComputingCustomer ServiceE-CommerceE-Commerce PlatformsPaymentsSaaSSoftwareSubscription Service

H1B Sponsor Likely

Responsibilities

Ownership over the team’s Salesforce (SFDC) queue, primarily supporting clients with no dedicated Technical Account Manager

Prioritize and advise on client requests, spanning a diverse range of topics and clients

Collaborate with the Client Success Management (CSM) team to understand and define client needs, providing appropriate platform guidance and solutions

Present detailed platform information and benefits of the Cleverbridge system to a wide array of clients, including business managers, developers, technical architects, and executives

Engage cross-functionally to leverage available resources and keep Sales and Customer Success partners informed on customer interactions

Contribute to the team's implementation processes and methodologies

Run and optimize multi-channel GTM experiments, testing new tools and automation strategies to improve efficiency and lower customer acquisition costs (CAC)

Act as the initial point of contact for prospects and qualify leads through consultative selling and the application of BANT criteria

Be a close and strategic partner to sales, marketing, and RevOps, helping to shape the company’s approach to AI-driven customer acquisition

Qualification

Salesforce (SFDC)Client relationship managementData exchangesAPIsNavigating ambiguityProblem-solvingCommunication skillsInterpersonal skillsInitiative

Required

3+ years of experience in a role requiring organization, problem-solving, and frequent communication with internal or external stakeholders

Strong communication and interpersonal skills, with a proven ability to build and maintain relationships with clients, cross-functional teams, and internal stakeholders

Preferred

Proven ability to take initiative through independent projects, contract work, or other self-directed learning experiences

Familiarity with data exchanges and APIs, with an understanding of their role in systems integration and process automation

Experience navigating ambiguity to clarify requirements from incomplete ‘customer' requests

Benefits

Flexible work options

Work hybrid or fully remote with flexible hours (varies by role and team)

Inspiring office environments

Collaborate in modern offices in the heart of Cologne and Chicago

Health & well-being

Get gym reimbursement, join wellness challenges, and access other health benefits

Learning & development

Grow your skills with structured programs and a personal L&D budget

Employee support programs

Access 401(k), pension plans, volunteer time off, mentoring, and more

Referral program

Earn cash bonuses when your referrals join the Cleverbridge team

Company

Cleverbridge

Cleverbridge is an ecommerce and subscription billing solution for monetizing software, SaaS, and digital goods.

Founded in 2005

Cologne, Nordrhein-Westfalen, DEU

201-500 employees

http://www.cleverbridge.com

H1B Sponsorship

Cleverbridge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)