Tropical Shipping ยท 1 day ago
Service Desk Engineer
Riviera Beach, FL
Full-time
Onsite
Mid Level
3+ years expTropical Shipping is seeking a Service Desk Engineer to operate and maintain their Information Technology Service Desk. The role involves providing technical support to internal customers, troubleshooting hardware and software issues, and ensuring compliance with corporate guidelines for endpoint systems.
ConstructionDelivery ServiceLogisticsMarine TransportationShippingTransportation
Responsibilities
Operate, maintain and coordinate an Information Technology Service Desk that provides internal customers with a single point of contact for technical problems
Initiates access to IT provided services, the resolution of IT related problems, inquiries into the status of work in progress, and helps define and coordinate the information systems related training needs of users
Supports company personnel in utilizing endpoint computer equipment, software, and peripherals, such as a PC, laptops, or printers
Provides support for Office Systems and applications
Maintains supporting documentation
Acquires and maintains knowledge and skills required to support all designated software products employed by Tropical Shipping, working knowledge of all computing platforms and networks installed, and familiarity with business processes using them
Responsible for taking incoming telephone and/or email inquiries, troubleshooting and diagnosing hardware, software, applications and network problems
Ensures Service Desk requests are logged, tracked, and followed up with in an appropriate manner, resolved or scheduled for resolution by appropriate IT technical staff in a timely manner
Record and document issues and resolutions with the Helpdesk ticketing application
Assists users with the completion of service requests, reporting production incidents, and with any IT related questions and inquiries they may have
Provides support to users remotely or in person
Prepares system documentation
Sets up and installs endpoint computers, printers, scanners, and other peripherals, upgrading firmware, software, and outdated hardware systems as needed
Maintains inventory of hardware, software, and peripherals
Create records of repairs and fixes
Ensures compliance with corporate guidelines for the use and operation of endpoint systems
Maintains system security and data privacy and protection
Performs other duties as assigned
Qualification
Required
High School Diploma or equivalent
Three years PC application support with Service Desk or similar technical customer service background
Valid Local Driver's License and Valid Passport
15% travel to both domestic and international Tropical locations
Manual dexterity to perform repetitive motion tasks on computer
Ability to sit 1/3 - 2/3 of day. Ability to work on feet for 1/3 - 2/3 day
Ability to frequently twist, bend, read, squat, kneel and climb heights up to 15 feet, occasionally must lift and carry up to 50 lbs
English
Skills in analytical thinking and problem solving
Skills in oral and written communication
Skills in reading comprehension
Skills in planning and organizing
Skills in follow-up
Skills in keyboard operations
Skills in computer data entry
Skills in interpersonal relations
Skills in technological research, analysis, and problem-solving
Skills in Microsoft Office products
Knowledge of Windows operating systems environment
Knowledge of computer and telecommunications functionality and operation
Knowledge of IT industry standards
Knowledge of cybersecurity practices
Ability to work independently
Ability to work under deadline pressure and perform tasks as required
Ability to work on multiple assignments
Ability to set priorities, schedule work and work a flexible schedule
Ability to use a personal computer
Ability to work extended hours if required
Ability to work closely with others
Ability to perform tasks with minimum supervision
Ability to perform tasks requiring physical effort
Ability to communicate well both verbally and in writing
Ability to pay attention to detail
Ability to type 30 WPM
Company
Tropical Shipping
Tropical Shipping specializes in marine transportation of grocery products, building materials, dry goods, furniture, and electronics.
1001-5000 employees
H1B Sponsorship
Tropical Shipping has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
The Nassau Guardian
2025-03-21
The Nassau Guardian
2025-03-18
The Nassau Guardian
2025-03-15
Company data provided by crunchbase