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Interface · 3 days ago

Samples Customer Service

LaGrange, GA

Full-time

Onsite

Entry Level

1+ years exp

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products. The role focuses on enabling sales and providing a world-class customer experience by delivering samples customer support to internal and external stakeholders while facilitating problem-solving and project management.

Building MaterialManufacturingTextiles

Comp. & Benefits

Responsibilities

Promote socially responsible sustainability in Samples and Interface

Increase value in Samples by identifying value-added and non-value-added activities

Interact with internal and external stakeholders to identify opportunities to improve culture, reliability, productivity, and socially responsible collaboration

Gather feedback to understand unmet stakeholder needs

Correctly enter samples orders via phone and email in a timely manner

Track sample orders and verification of delivery, upon request

Facilitate shipment of samples orders to account executives and customers as well as notification of back-ordered items

Develop extensive knowledge of product, including tiles, backings, adhesives, installation methods, etc. to better service the customer

Maintain a working knowledge of transportation providers, their delivery options, and their freight rates

Maintain excellent housekeeping

Comply with safety rules and environmental regulations

Be aware of departmental Safety Data Sheets (SDS) and ISO information

Follow ISO procedures as directed

Perform other duties as assigned

Qualification

CISR SOFAIR FacilitatorLean Six Sigma Green BeltOracle ERPSalesForceCustomer service experienceMultitaskingProduct knowledgeComputer skillsDetail-orientedCommunication skillsProblem solving skills