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Premier Truck Group · 1 day ago

Director of Collision

South Dallas, TX

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Premier Truck Group is dedicated to delivering the best employee experience and operational excellence. The Director of Collision is responsible for overseeing the collision department, managing staff, and ensuring compliance with regulations while maintaining customer satisfaction.

Automotive

Growth Opportunities

Responsibilities

Forecasts goals and objectives for the department and strives to meet them

Hires, trains, motivates, counsels, and monitors the performance of the collision department

Prepares and administers with GM’s an annual operating budget for the collision department

Maintains reporting systems required by management and the factory

Monitors the performance of the department using appropriate reports, tracking systems, and surveys

Ability to analyze trends in data and create a course of action for a desired outcome

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know

Ensures compliance with manufacturer warranty and policy procedures

Accounts for documents; ensures none are missing and are processed correctly

Fosters professional employee development and coordinates with department managers to determine training needs

Establish and maintain good working relationships with customers to encourage repeat and referral business

Keeps abreast of new equipment and tools available and recommends purchases

Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities

Serves as liaison with factory representatives and vendor contacts

Develop and maintain pricing guides and maintenance menus for frequent labor operations, and coordinate the usage throughout the service organization

Handles customer complaints immediately and per company’s guidelines

Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the collision experience

Establishes and maintains good working relationships with other departments

Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

Understands and follows work rules and procedures

Other duties as assigned

Qualification

Service experienceCollision department managementBudget preparationData analysisRegulatory complianceCustomer relationship managementEmployee trainingVendor liaisonTechnical knowledge