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Fiserv · 3 months ago

Senior Client Program Manager

Omaha, Nebraska

Full-time

Onsite

Senior Level

6+ years exp

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Senior Client Program Manager will ensure Fiserv delivers on its commitments to financial institution partners and drive client satisfaction through strong relationships and strategic program management.

Financial ServicesFinTechInformation ServicesInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Develop strong client relationships and identify opportunities to better support their business objectives

Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, and others to ensure aligned business success

Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process

Map out and execute strategies that will enable scaled adoption of products across key customers

Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery

Actively lead the development of strategies and programs for large, strategically important regional and global clients

Understand client business requirements, desired business outcomes and implements solutions. Provides consultation on product best practices and insights into product capabilities. Provides product expertise on usage and functions

Lead the compilation of project requirements and manages client projects and provides project consultation in partnership with the client

Qualification

Financial Services experienceData-driven managementProject managementOperational consultingBusiness financial practicesCommunicationProblem-solving skillsTeam leadershipAdaptability