TIAA · 2 weeks ago
National Contact Center Team Manager
3965 Dallas Parkway Frisco, TX 75034
Full-time
Onsite
Mid, Senior Level
$78K/yr - $92K/yr
3+ years expTIAA is a market-leading retirement company that has been delivering secure retirement solutions for over 100 years. The National Contact Center Team Manager will manage a team of Financial Services Consultants, ensuring operational success and adherence to policies while fulfilling client needs.
FinanceFinancial ServicesLife Insurance
Responsibilities
Ensures customer service calls are answered in a timely, efficient and knowledgeable manner
Monitors staff utilization and implements contingency plans to ensure service levels are being met
Oversees compliance of supervisory policies/procedures and teams
Ensures the team's adherence to government, state and organization regulations (e.g. SEC, FINRA, state Insurance Department, etc.)
Leads quality/referral call reviews with team members
Coaches and develops team members to achieve performance goals and objectives
Qualification
Required
3+ Years Required; 5+ Years Preferred
3+yrs of work experience
2+yrs of Contact Center or Customer Service experience
Experience coaching and developing contact center or customer service teams
Series 6 or 7 and Series 63 required
Must obtain Series 24 or 26 within 120 days
Preferred
Problem solving skills to enhance processes and client experience
Experience in financial services industry
Prior Management experience preferred
Benefits
Superior retirement program
Highly competitive health, wellness and work life offerings
Company
TIAA
TIAA is a financial services company that specializes in providing retirement plans, IRAs, mutual funds, and life insurance.
10001+ employees
H1B Sponsorship
TIAA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Roger Ferguson
Former President and CEO
Thasunda Duckett
President & CEO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-05
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