Helpdesk Analyst - End User Support - Hedge Fund jobs in United States
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Mondrian Alpha ยท 4 days ago

Helpdesk Analyst - End User Support - Hedge Fund

positionNYC Metro Area
timeFull-time
remoteOnsite
seniorityEntry, Mid Level

Mondrian Alpha is a prestigious hedge fund seeking a Helpdesk Analyst for their IT Operations and End User Support team. The role focuses on providing first and second line support for end users, ensuring smooth operation of IT services across the firm.

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H1B Sponsor Likelynote

Responsibilities

Providing first and second line end user support across desktops, laptops, mobile devices, and peripherals
Supporting Microsoft based environments including Windows, Office 365, and Azure AD
Troubleshooting hardware, software, and access related issues
Supporting meeting rooms and AV setups including Teams, Zoom, and conferencing equipment
Assisting with user onboarding and offboarding and account administration
Helping diagnose basic network and connectivity issues
Supporting hardware builds, deployments, and replacements
Working closely with internal IT teams on issue resolution and projects

Qualification

End user supportMicrosoft technologiesTroubleshooting skillsAV technology supportCustomer service mindsetClear communicator

Required

Experience in an end user focused helpdesk, service desk, or IT support role
Strong customer service mindset with confidence supporting senior users
Solid troubleshooting skills across desktop and user facing technologies
Good working knowledge of Microsoft technologies
Comfortable supporting AV and meeting room technology
Clear communicator with a proactive approach

Company

Mondrian Alpha

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Mondrian Alpha takes pride in providing innovative human capital solutions, market intelligence and competitor analysis to our global buy side client base.
dateFounded in 2010
location
London, England, GBR
people-size51-200 employees
web-link
https://www.mondrian-alpha.com

H1B Sponsorship

Mondrian Alpha has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Craig Courtman
Partner
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Company data provided by crunchbase