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Mandarin Oriental · 1 day ago

Director, Global Sales, Midwest

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences. They are seeking a Director, Global Sales, Midwest to manage key client MICE relationships, develop strategic account plans, and drive revenue growth across their hotel portfolio while ensuring exceptional customer satisfaction.

Hospitality

Responsibilities

Implement account plans to maximise revenue of prospect and target accounts to diversify the client base

Achieve or exceed set revenue and room-night goals for all assigned accounts

Effectively manage a portfolio of key accounts through planned sales activity, maximising account potential in terms of rate and/or room-nights in line with overall sales strategies

Focus on the development of new accounts, particularly those commanding a higher average rate

Drive group business from all assigned accounts within the territory

Develop incubator accounts from longtail or new accounts within 12 months to generate new leads across the Group’s portfolio

Research and develop revenues from additional geographical territories as required

Work closely with hotel colleagues and third-party organisations or consultants in assigned territories to maximise sales opportunities

Serve as the primary point of contact for the Corporate Consortia programme, managing and facilitating initiatives to enhance opportunities for participating hotels

Lead annual Global Sales Conference (GSC) events within the region and coordinate participation in tradeshows, workshops and client events as required

Host site inspections and familiarisation trips as needed

Maintain strong relationships with relevant airlines and National Tourism Organisations (NTOs)

Ensure compliance with Mandarin Oriental standard policies and programmes

Develop and maintain a clean, accurate database of contacts in assigned markets

Ensure Salesforce is updated daily with activities and that traced actions are executed in a timely manner

Produce reports relevant to assigned markets as required

Attend internal meetings including, but not limited to, Weekly Sales Meetings, Quarterly Regional Meetings and Weekly One-to-Ones

Secure, analyse and evaluate economic and market information relevant to assigned territories

Monitor competitor sales activities and report findings during sales meetings

Provide assistance and support to Global Sales department operations as needed

Perform any other reasonable request as required by the VP Global Sales, The Americas

Qualification

Sales leadershipRevenue growth strategiesClient relationship managementHotel managementBusiness administrationMarketingInterpersonal skillsPresentation skillsWritten communicationVerbal communicationAdaptability

Required

Bachelor's degree required, preferably in Hotel Management, Business Administration or Marketing

Minimum of 5 years' experience working in hotels, travel trade or a similar fast-paced industry

At least 2 years' experience building and leading sales teams

Preferred

Global or regional sales experience is strongly preferred

Proven track record of overachievement against ambitious revenue and growth targets

Strong sales leadership capabilities, with the ability to influence, develop and empower colleagues to achieve shared goals through a collaborative approach

Highly responsive and adaptable to changing workloads, timelines and business priorities

Strong interpersonal skills, with the ability to build effective relationships at all levels using diplomacy and tact

Demonstrated experience building and maintaining C-level agency and client relationships

Excellent written, verbal and presentation skills in English

Benefits

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.