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Corpay · 1 month ago

Direct Client Services Account Manager

8111 E 32nd St N, Wichita, KS 67226, USA

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Corpay is currently looking to hire a Client Services Account Manager within their lodging line of business, located in Wichita, KS. In this role, you will be responsible for retaining and growing high-value CLC Lodging clients by strengthening relationships and identifying opportunities for service enhancement while generating income.

Financial ServicesFinTechPaymentsRisk Management

Responsibilities

Building and maintaining lasting client relationships, which includes intimate knowledge of client accounts, including essential contacts, account preferences, and room night volume trends

Driving account retention and growth by proactively contacting clients and performing scheduled account reviews with client lodging managers and executive teams

During account reviews, manage volume expectations and identify opportunities for volume growth through CLC’s products and services to educate and influence clients

Responsible for client communications, escalations, conflict resolution, and compliance with client deliverables and revenue

Working closely with all necessary CLC teams to ensure client success, including but not limited to CLC Reservation, Hotel Network, and Customer Support services to provide solutions for potential issues and/or opportunities

Exhibiting and utilizing knowledge of the hotel industry and markets associated with the client industry

Quarterly reporting on success and risks of client portfolio

Qualification

Account managementClient relationship managementConsultingNegotiatingMicrosoft WordMicrosoft ExcelMicrosoft PowerPointProfessionalismProblem solvingCommunication skillsCritical thinkingPersonal responsibilityInitiative

Required

College degree or 1-2 years of previous account management-related experience

Demonstrated strong ability in consulting, negotiating, and communicating with customers

Demonstrated knowledge of Microsoft Word, Excel, and PowerPoint

Demonstrated ability to problem solve at a high level through critical thinking

High level of professionalism

Demonstrates ability to learn and grow the depth of industry knowledge

Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of account management support