RedTech Recruitment ยท 1 day ago
Graduate Implementation Specialist
Manhattan, NY
Full-time
Hybrid
New Grad, Entry Level
$75K/yr - $80K/yrRedTech Recruitment is a rapidly scaling AI SaaS software company that is transforming how global organizations manage complex workflows and documentation. They are seeking a Graduate Implementation Specialist to work closely with customers to ensure smooth implementation of their AI platform and support successful adoption from day one.
Staffing & Recruiting
Responsibilities
Collaborate closely with customers throughout the onboarding lifecycle to understand their needs and configure the AI platform accordingly
Work alongside internal teams, including Customer Success, to ensure seamless integration with customer workflows and processes
Support customers in leveraging AI functionality, including designing and optimising prompts for their specific use cases
Manage onboarding timelines and expectations, ensuring successful and timely implementation
Analyse and troubleshoot technical or workflow issues, escalating where necessary
Contribute to continuous improvement of onboarding processes and best practice
Build strong customer relationships through clear communication, organisation, and proactive engagement
Qualification
Required
3.3+ GPA STEM degree from a leading international University
Strong project management skills with the ability to oversee multiple onboarding projects at the same time
Able to work effectively both independently and within a team
Excellent communication skills, with the ability to explain complex ideas in a clear and accessible way to varied audiences
Self-driven, proactive, and passionate about delivering exceptional customer experiences
Strong problem-solving skills, with a creative mindset for developing effective strategies that support customer engagement
Comfortable learning and using new software and technology efficiently
Enthusiastic about emerging AI technologies and their real world applications
Skilled in designing, testing, and refining prompts for AI systems to support end user workflows and customer delivery
High attention to detail
Preferred
Experience supporting complex documentation, workflow, or process driven environments
Experience in implementation, customer support, or a similar role where you interpret customer requirements and configure software solutions
Familiarity with workflow tools, document management systems, or AI driven technology
Benefits
Comprehensive benefits
Company
RedTech Recruitment
RedTech Recruitment Ltd is a leading STEM recruitment consultancy based in Cambridge, UK. We cover technical recruitment in the UK and USA.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase