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Matlen Silver · 2 days ago

Application Support Engineer

Chandler, AZ

Contract

Hybrid

Mid Level

$65/hr - $70/hr

Matlen Silver is actively recruiting an Application Support Engineer consultant to support their client's global risk technology production environment. The role involves providing real-time and batch application support across U.S. markets, requiring strong problem-solving skills and adherence to strict procedures and guidelines.

Information TechnologyRecruitingStaffing Agency

H1B Sponsor Likely

Responsibilities

Responsible for the support of global markets risk and batch systems with specific focus on in-house developed applications

First point of contact for all front office personnel to resolve issues with risk analysis and reporting tools

Work closely with users, answering their queries and raising development requests as they are presented

Escalation and timely resolution of production issues, using fundamental problem management disciplines

Liaise between applications users and technology teams to address user queries and issues

Perform analysis around new requirements or improvements to the current systems based on analysis and feedback from users

Develop and maintain documentation for reference as a knowledge base for training and incident management

Qualification

UNIX/Linux OSRelational databasesJavaPythonScriptingSplunkBatch job schedulingUser supportProblem solvingDocumentation

Required

Enterprise production support experience working in a Level 1 or 2 incident, problem, and release management support capacity

Ability to deal with a high pressure and manage oneself in an environment of high frequency business and technology changes adhering to release and change management principles

Hands-on troubleshooting experience of UNIX/Linux OS, relational databases (Oracle, SQL Server), and applications developed in Java or Python

Scripting knowledge within UNIX/Linux OS as well as for automating tasks including shell, bash, Perl, or Python

Experience with Splunk dashboards and SPL (Search Processing Language)

Preferred

Experience with application monitoring tools such as Geneos ITRS is nice to have

Batch job scheduling tool experience such as Autosys is nice to have

Company

Matlen Silver

Matlen Silver is a staffing agency for IT firms.

Founded in 1980

Somerville, New Jersey, USA

1001-5000 employees

https://www.matlensilver.com/

H1B Sponsorship

Matlen Silver has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (34)

2024 (10)

2023 (8)

2022 (8)

2021 (17)

2020 (35)