Nokia · 1 week ago
Head of Cloud Network Services Quality
Coppell, TX
Full-time
Hybrid
Director/ExecutiveNokia is a global leader in connectivity for the AI era. This role will help champion and safeguard end-to-end quality across the entire customer journey, ensuring CNS solutions deliver consistent excellence and customer value while establishing a culture of quality ownership across functions.
ElectronicsEnterprise SoftwareInternet of ThingsMobile DevicesTelecommunications
Responsibilities
Lead CNS Quality in active collaboration with quality representatives from Product Engineering, GBC, and Service & Care
Define and lead CNS quality strategy, from vision, mission, strategical pillars, tactical activities with relevant KPIs & Metrics for a measurable impact
CNS Quality Leadership and Strategy, Quality representation as CNS Q to multiple Nokia level forums & governance
Lead/conduct E2E quality deep dives and CNS improvement initiatives spanning across organizations (with support from the quality representatives from Product Engineering, GBC, and Service & Care, ECE, NMP)
ISO 9001 and TL9000 Compliance: Ensure compliance with ISO 9001, TL9000 standards, coordinate certification processes, and keep abreast of changes in industry requirements
Supplier Quality Management: Partner closely with suppliers to define quality requirements, assess performance, and implement improvement programs. Drive supplier development to ensure consistency and reliability in the supply chain
Customer-Centric Quality: Owns and drives improvements for NPS – Voice of the customer, as well as, representing CNS in cross BG quality related topics and initiatives Data-Driven Quality: Leverage analytics, proactive monitoring, and customer feedback loops to continuously enhance e2e performance through challenging all teams with very focused dashboards and KPIs Cross-Functional Leadership: Align sales, product, R&D, and service delivery teams around a common quality framework, KPIs, and improvement programs by driving an e2e Continuous Improvement Forum addressing cross-functional systemic repeatable issues Quality Evolution: Sustain QMS (Quality Management System), modernize and evolve it to meet the growing needs of CNS strategy
Qualification
Required
University Degree or equivalent education in Computer Science, Software Engineering, Telecommunications, or other corresponding area (or management)
Experience in quality management; project/program management, and management systems ISO9001; 14001; 27001; TL9000
Experience in SW development; understands cross-site or cross domain product development principles and management within CNS and Nokia
Understands centralized and localized models and principles of Service and care delivery in Nokia
Proficient and Experienced in structured problem solving; improvement definition, streamlining, deployment
Quality management related certification like Lean; six sigma; quality system auditing would be a plus
Familiar with transformation strategies and strategic change management
Preferred
Familiar with transformation strategies and strategic change management
Experienced with the Agile development
Understanding of Quality Framework and principles
Experience in development and deployment of a standard 'best practice' framework
Understands how to measure success in change using reporting metrics, status, and critical KPIs
Good Understanding of CNS products, portfolio offerings and evolution
Clear understanding or experience with Quote to Cash; Create – Sell - Deliver - Execute process landscapes
Experience of interfacing with customers on both Sunny and Rainy day situations
Benefits
Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond
Company
Nokia
Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb.
Founded in 1865
10001+ employees
H1B Sponsorship
Nokia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (262)
2024 (264)
2023 (259)
2022 (250)
2021 (296)
2020 (287)
Funding
Current Stage
Public CompanyTotal Funding
$4.45BKey Investors
European Investment BankNVIDIANational Telecommunications and Information Administration
2025-12-16Post Ipo Debt· $511.84M
2025-10-28Post Ipo Equity· $1B
2025-06-30Post Ipo Debt· $1.76B
Leadership Team
Justin Hotard
President and CEO
Victoria Hanrahan
Chief of Staff to the CEO
Recent News
2026-01-17
GlobeNewswire
2026-01-16
Company data provided by crunchbase