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NYC Department of Social Services · 1 day ago

ASSISTANT DEPUTY COMMISSIONER, IT TRANSFORMATION, APPLICATION DEVELOPMENT, AND OPERATIONS

Manhattan, NY

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

The NYC Department of Social Services is dedicated to combating poverty and addressing homelessness in New York City. They are seeking an Assistant Deputy Commissioner to provide strategic leadership in IT transformation and operational accountability in application development and operations, overseeing enterprise solutions and modernization initiatives.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Oversee the development, delivery, and maintenance of enterprise technology solutions supporting agency-critical systems

Provide strategic guidance and leadership to ensure alignment of IT initiatives with agency goals and objectives

Collaborate with program areas, stakeholders, and leadership to identify technology requirements and deliver solutions that meet business needs

Drive innovation and continuous improvement within the technology portfolio, fostering the adoption of best practices and modern methodologies

Manage the full lifecycle of application development, including requirements gathering, design, development, testing, deployment, and maintenance

Ensure timely updates, enhancements, and fixes for existing applications to maintain operational efficiency and reliability

Oversee the integration of new technologies and solutions into existing systems to enhance functionality and user experience

Develop and enforce policies for system stability, scalability, and performance optimization

Lead the implementation and management of enterprise architecture strategies to standardize and streamline IT operations

Ensure the effective support and maintenance of multi-platform systems, including legacy systems, cloud-based solutions, and modern frameworks

Collaborate with infrastructure and security teams to ensure systems comply with security protocols and enterprise standards

Supervise, mentor, and develop a team of IT professionals, including developers, analysts, and support staff

Allocate resources effectively to support application development, maintenance, and project initiatives

Foster a culture of collaboration, accountability, and professional growth within the team

Oversee multiple concurrent projects, ensuring they are delivered on time, within scope, and budget

Establish and maintain processes for tracking progress, reporting milestones, and addressing risks or issues

Work closely with the Project Management Office (PMO) and Governance office to ensure project alignment with agency priorities

Serve as the primary liaison between IT and program areas to ensure technology solutions meet business requirements

Communicate technical information, project updates, and system statuses effectively to both technical and non-technical stakeholders

Engage with external vendors and partners to evaluate and implement third-party solutions where appropriate

Monitor system performance and ensure service level agreements (SLAs) are met or exceeded

Regularly review and report on key performance indicators (KPIs) related to application support and maintenance

Proactively identify and address issues, minimizing downtime and operational disruptions

Qualification

IT transformationApplication developmentEnterprise architectureProject managementSystem integrationCloud-based solutionsBudget managementCommunication skillsProblem-solving skillsOrganizational skillsNegotiation skills

Required

A baccalaureate degree from an accredited college and four years of progressively more responsible, full-time, satisfactory experience using information technology in computer applications programming, systems programming, computer systems development, data telecommunications, database administration, planning of data/information processing, user services, or area networks, at least 18 months of this experience must have been in an executive, managerial, administrative capacity in the areas of computer applications programming, systems programming, computer systems development, data telecommunications, database administration, or planning of data processing or in the supervision of staff performing these duties

Education and/or experience equivalent to '1' above. However, all candidates must have at least a four-year high school diploma or its educational equivalent approved by a State's department of education or recognized accrediting organization and must possess at least three years of experience as described in '1' above, including the 18 months of executive, managerial, administrative or supervisory experience as described in '1' above

Preferred

Experience in developing and managing large IT budgets, including cost-saving initiatives

Excellent communication and interpersonal skills to engage with both technical teams and non-technical stakeholders

Excellent decision-making, problem-solving, and critical-thinking skills in high-pressure environments

Experience managing legacy systems alongside modern technology solutions

Experience with system integration, multi-platform environments, and cloud-based solutions (e.g., AWS, Azure, or Google Cloud)

Knowledge of emerging technologies, such as AI, machine learning, low-code platforms, and microservices architecture

Experience with application modernization, process automation, and digital transformation initiatives

Ability to identify opportunities for innovation and implement them effectively within resource constraints

Strong organizational and time management skills to handle multiple priorities

A proactive mindset with a focus on results and continuous improvement

Demonstrated ability to adapt to changing priorities and technologies in a fast-paced environment

Strong ability to optimize resource allocation and prioritize competing demands effectively

Proven ability to translate complex technical concepts into clear, actionable insights for decision-makers

Strong negotiation and conflict resolution skills to address competing priorities

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees