Quantum Health · 2 hours ago
Patient Service Representative (Bilingual - Spanish)
Dublin, OH
Full-time
Hybrid
New Grad, Entry LevelQuantum Health is an independent healthcare navigation organization headquartered in Central Ohio. As a Patient Service Representative (Bilingual - Spanish), you will assist members with their healthcare journey, addressing questions about benefits and claims while advocating for necessary services to ensure timely care.
Health CareHospitalMedical Device
Responsibilities
Resolve inquiries efficiently by handling inbound/outbound calls, in both English and Spanish, and addressing concerns in a timely manner
Show empathy and support to members during difficult healthcare situations
Provide clear guidance on healthcare plans, billing, and provider options
Advocate for members by coordinating with providers and insurers to remove barriers to care
Work collaboratively with internal teams to ensure accurate and seamless service
Meet performance goals while continuously learning and developing expertise in healthcare navigation
All other duties as assigned
Qualification
Required
High School Diploma or General Education Development (GED) equivalent required; college coursework or degree is a plus!
Spoken and written fluency in both English and Spanish
Passion for helping others and ensuring a positive experience for members
Ability to think critically, use available resources, and adapt to evolving challenges
Comfortable handling phone conversations and emails professionally and efficiently
Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently
A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health's policies, values and ethics, and protect the sensitive data entrusted to us
Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry
Benefits
Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience – solving real problems, providing clarity, and ensuring they get the care they need when they need it.
Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.
Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule – provided you have a home environment suitable for remote work. (manager approval is required)
Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.
Company
Quantum Health
Quantum Health provides advocacy and support for employee benefits and healthcare management.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Warburg Pincus
2020-11-20Private Equity
2014-01-22Series Unknown
Leadership Team
Dayne Williams
Chief Executive Officer
Fares Alraie
Chief Technology Officer
Recent News
2026-01-20
2025-11-03
Company data provided by crunchbase