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Reformation · 3 days ago

Assistant Store Manager, Full-Time, North Park- Dallas, TX

Dallas, TX

Full-time

Onsite

Mid Level

$50K/yr - $70K/yr

4+ years exp

Reformation is a global brand focused on sustainable fashion, aiming to innovate and push the industry forward. The Assistant Store Manager will lead sales efforts, enhance customer experiences, and ensure operational excellence within the store.

E-CommerceFashionManufacturing

Responsibilities

Measure and Monitor sales performance taking action to improve business performance when needed

Consistently meet and exceed store sales goals

Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability

Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships

Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement

Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals

Deliver and maintain extraordinary customer experience NPS scores

Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables

Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team

Assist in ownership of operational execution of store to achieve necessary revenue targets

Ensure facility maintenance, presentation and organization

Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business

Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business

Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising

Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience

Assist in hiring, training and development of the store team across all areas of the business

Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables

Qualification

Retail Management ExperienceSales Performance MonitoringCustomer Experience ManagementOperational EfficiencyTeam TrainingDevelopmentInterpersonal SkillsProblem-SolvingCommunication SkillsPositive AttitudeCollaboration SkillsAttention to Detail

Required

Minimum of 4 years Retail Management Experience required

Experience working with a sales or retail organization and/or operationally intensive business

Ability to work in a fast-paced and ever-changing environment

Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement

The skills to collaborate with cross-functional partners in the pursuit of shared business outcomes

A proactive sense of urgency and ability to prioritize important work

Strong interpersonal skills and the ability to interact effectively with diverse personalities

Driven approach to take on new challenges with the self-motivation for your work and career that inspires others

Excellent communicator and team player with a passion for people

An effective and expedient problem-solver, strong business acumen with a keen attention to detail

Positive attitude and feels there is no task too small and no task too large

Available to work a minimum of 40 hours per week

Daily open availability across a full 7 day work week

Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Understanding of Retail Labor Laws