Apply on Employer Site

LogicGate · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$100K/yr - $120K/yr

3+ years exp

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, dedicated to empowering enterprises in managing their risks. The Customer Success Manager will build and maintain customer relationships, act as a trusted advisor, and collaborate cross-functionally to drive product adoption and customer satisfaction.

ComplianceCyber SecurityEnterprise SoftwareRisk ManagementSaaSSoftware

Responsibilities

Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy

Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes

Lead the development of long-term success plans and drive executive alignment with your customers

Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions

Collaborate cross-functionally with other LogicGate teams throughout the customer journey

Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals)

Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap

Qualification

GRC expertiseCustomer Success experienceSaaS applications knowledgeSolutions Engineering experienceProfessional Services experienceGreat people skillsCuriosityOrganization skillsTime managementAttention to detail

Required

3 + Years Experience in GRC or Risk Advisory

Interest in supporting sales and commercial business development efforts

1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles

Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back

Great people skills – the ability to quickly understand your audience and tailor the right message to them

Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical

A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help