American Freedom Insurance Company · 2 days ago
Tier 2 Help Desk Technician
Mount Prospect, IL
Full-time
Onsite
Mid Level
$60K/yr - $75K/yr
3+ years expAmerican Freedom Insurance Company is a fast-growing, midsized, non-standard auto insurance carrier. They are seeking a Tier 2 Help Desk Technician to provide advanced technical support for desktops, laptops, printers, and mobile devices, while also troubleshooting network, hardware, and software issues.
Insurance
Responsibilities
Providing advanced technical support for desktops, laptops, printers, and mobile devices
Installing, configuring, and maintaining Windows OS and applications
Troubleshooting network, hardware, and software issues
Assisting with system upgrades and supporting enterprise technologies
Documenting solutions and procedures in our knowledge base
Collaborating with IT staff to resolve complex incidents and requests
Qualification
Required
Associate degree or equivalent work experience in IT
3–5 years of experience in technical support or a help desk role
Strong knowledge of Windows 10/11, Microsoft 365, Azure and Active Directory
Experience with ticketing systems and remote desktop tools
Excellent communication and customer service skills
A proactive mindset and the ability to work independently and as part of a team
Preferred
Certifications for network/desktop security, Network+ or Microsoft
Experience in the insurance or financial services industry
Familiarity with ITIL best practices
Benefits
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Friendly, team-oriented culture
Opportunities for growth and professional development
We celebrate work milestones to show appreciation for your contributions
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
American Freedom Insurance Company
An Insurance Company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase