LanceSoft, Inc. ยท 1 day ago
Complaints Handler
Franklin Lakes, NJ
Contract
Onsite
New Grad, Entry Level
$32/hr - $32/hrLanceSoft, Inc. is seeking a Complaints Handler to manage customer inquiries and administrative data collection. The role involves direct communication with customers and ensuring compliance with company policies.
Information Technology
Hiring Manager
Shubham Singh
Responsibilities
Data entry into excel spreadsheet
Contact information collection and documentation
Document information gathered
Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer
Ensures compliance with all BD policies and procedures
Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer
Make Outbound calls to various customers to verify if field action notifications have been received
Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices
Maintain detail records of outbound calls such as representative names, titles, disposition of any products
Raise any escalated concerns to the next level of management
May perform other duties as required
Qualification
Required
Must have strong Microsoft Excel/Outlook skills
Experienced in customer service or complaint intake
Self-Motivated
High school degree required
Preferred
Experience in regulated industry is a plus
Associate degree preferred
Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred
Proficiency in Microsoft Office, specifically Word and Excel
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase