This job has closed.

Disneyland Resort · 1 day ago

Spa Receptionist - Tenaya Stone Spa - Part Time

Anaheim, CA

Part-time

Onsite

New Grad, Entry Level

$29.75/hr - $29.75/hr

Disneyland Resort is seeking a Spa Receptionist for Tenaya Stone Spa. The role involves providing exemplary guest service and managing spa and fitness requests through various communication channels while promoting spa services and maintaining operational standards.

AssociationCommunities

H1B Sponsor Likely

Responsibilities

Manage a high volume of incoming calls from Guests and Cast while maintaining high energy, enthusiasm, and a positive attitude toward Guests/Cast with each and every call

Maintain a significant amount of spa and fitness product knowledge, sales strategy, policies and procedure, and Disneyland Resort information

Treat every call as a sales opportunity by educating our Guests/Cast on Disney spa services and products

Partner with our Guests/Cast and through discovery offer spa treatment options that match the Guest’s needs and drive revenue for the business

Maintain expected standards set by the business in areas of revenue, efficiency, and guest service

Possess technical proficiency in booking, changing, and updating reservations

Independently multi-task in a fast paced environment while accurately inputting detailed information into the reservation system with continual computer use including Windows, Spa and Hotel reservation systems, internet, and intranet sites

Maintain the integrity of the Disney brand at all times

Capacity to receive large number of continuous inbound calls on a multi-line system

Answer incoming calls from Guests or Cast to book, change, or cancel spa or fitness reservations

Serve as a product subject matter expert providing world-class service in support of revenue-generating spa sales

Actively promote spa, treatments, services, wellness sessions, and retail as well as programs and promotions

Review guest appointment/schedules as needed

Maximize booking opportunities

Accurately confirm reservations

Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation

Maintain a clean, safe, fully stocked, and well organized work area

Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends, product updates, system enhancements, etc

Perform all actions safely in accordance with prescribed methods and equipment, including Safety in Motion techniques

Qualification

Guest service skillsSpa product knowledgeReservation system proficiencyOPERA system proficiencyBilingualEnthusiasmProfessional imageVerbal communicationAttention to detail

Required

You must be at least 18 years of age to be considered for this role

Ability to keep up with a fast pace work environment and independently keep up to date with changing product knowledge and policy and procedure changes

Ability to reflect a professional image while maintaining guest privacy

Ability to work in a fast paced environment with high attention to detail

Strong computer skills and knowledge is required (must be comfortable communicating via company e-mail)

Ability to use multiple devices throughout the day including iPads, iPhones, hand-held radios, and desktop computers

Ability to handle difficult/sensitive situations independently, while confidently utilizing service recovery methods

Must be able to maintain professionalism in high pressure situations and be knowledgeable of emergency procedures

Strong verbal communication skills

Must have enthusiasm and possess excellent Guest service skills

Receptive to special requests and proactive in anticipating Guests needs

Must be fully available to work all holidays throughout the year and provide 3 days a week of availability year round (3 days must be one weekday, Saturday OR Sunday, and Friday) and provide full availability in the peak times of the year (e.g., Spring Break, Summer, and end of the year holidays around Thanksgiving, Christmas, and New Year's)

Preferred

Proficiency in OPERA hotel property management system

Familiarity with a spa reservations system

Bi-lingual

Benefits

Medical

Financial

Other benefits

Company

Disneyland Resort

Glassdoor3.7

Walt Disney opened Disneyland Park on July 17, 1955, with hopes that it would become “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort in Anaheim, Calif., has welcomed guests from around the world, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the Downtown Disney District known for its exciting shopping, dining and entertainment.

Burbank, California, USA

10001+ employees

https://publicaffairs.disneyland.com/voluntears

H1B Sponsorship

Disneyland Resort has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (83)

2024 (63)

2023 (96)

2022 (130)

2021 (30)

2020 (40)