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Rev-A-Shelf · 1 week ago

Technical Customer Service

Louisville Metro

Full-time

Onsite

New Grad, Entry Level

Rev-A-Shelf is a company focused on providing quality products and services. They are seeking a Technical Customer Service representative to support customers by providing helpful information, answering questions, and problem-solving to ensure customer satisfaction.

Consumer ElectronicsConsumer GoodsHardware

Responsibilities

Provides simple to moderate technical support and assistance to clients (missing component, damage shipment, ordered wrong item)

Work in an office environment and collaborate in a team environment

Have professional phone etiquette and ability to communicate clearly and concisely

Be able to interact with various software/dashboards for data entry (sales orders, quality checks, returns, shipping)

Have a willingness to learn about the various lighting products and be able to answer reasonable questions about installation, accessories, trouble shooting, etc

Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance and customer satisfaction

Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price and availability

Perform other duties as assigned

Qualification

Customer support experienceMS OutlookMS ExcelEpicorSalesForceMulti-taskingEmpathyProfessional attitudeVerbal communicationWritten communication

Required

High school diploma or equivalent

Strong verbal and written communication skills

Proficiency in MS Outlook, Excel

Ability to multi-task, prioritize and manage time effectively

Positive, empathetic and professional attitude toward customers at all times