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Imagine360 · 5 months ago

Clinic Coordinator (MA or LPN Required)

DeLand, FL, USA, 32720

Full-time

Onsite

Mid, Senior Level

$23/hr - $30/hr

3+ years exp

Imagine360 is focused on enhancing patient care through effective clinical operations. The Clinical Operations Coordinator is responsible for managing clinic staff and ensuring compliance with operational standards while supporting daily clinic activities.

Health CareHealth InsuranceInsurance

Responsibilities

Responsible for managing the day-to-day staff and associated workloads and schedules within an onsite clinic setting; staff may include but are not limited to medical receptionists, medical assistants, and phlebotomists

Coordinate, monitor, assign, and document patient and clinical care activities

Lead and coordinate daily huddles, reporting updates to the Director of Operations

Ensure follow through and adherence to company policies and procedures for all onsite staff

Partner and communicate with external vendors and escalate any concerns to the Director of Operations as needed

Responsible for facilitates management and reporting any office maintenance and/or repair issues to leadership

Assist with day-to-day clinic operations, which could include but are not limited to incoming calls, faxes, referrals, scheduling patient appointments, greeting patients, check in/check out of patients, scanning, patient support, and clinic cleanliness

Performance manages direct reports, sharing feedback and ideas for improvement, and escalating employee relations issues to Director of Operations as needed

Onboards and trains new employees that join the team

Coordinates and communicates with our external client partner on a regular basis; partners with the client to provide issue resolution as needed

Acts as first line of support for employees to problem solve and resolve day to day challenges

Provides timely and thorough follow up with staff, and internal and external customers

Acts as a role model in demonstrating the company's core values and superior customer service delivery

Develops strong working relationships with all medical professionals and clinical staff

Delivers strong communication between patients, patients' families, and medical professionals

Qualification

Medical Assistant certificationClinical experienceLeadership skillsMedical terminology proficiencyMicrosoft Office proficiencyAnalytical skillsDetail orientationPrioritization skillsMulti-tasking skillsBLS CertificationProblem-solving skillsOrganizational skillsCommunication skillsWork independently

Required

Graduate of a certified Medical Assistant program

Minimum of 3 years of clinical experience with experience in public health or clinical office setting

Minimum of 1 year experience managing a team of direct reports, delivering performance feedback, and managing daily schedules of a team

Medical terminology proficiency and demonstrated knowledge on current standards of practice for employees in medical based clinics

Working knowledge of computers and software including but not limited to Microsoft Office products

Demonstrated leadership, organizational, problem-solving, and analytical skills as well as strong detail orientation skills

Strong written and oral communications skills and ability to be a liaison between clinical staff and operational leadership

Demonstrated ability to work independently, prioritize workloads, multi-task and manage priorities to meet deadlines

Current BLS Certification

Company

Imagine360

Imagine360 is an integrated health plan addressing one of the greatest challenges on behalf of self-funded employers: healthcare costs are harming the bottom line, they're increasingly unaffordable for employees, and the experience remains poor.

Founded in 2003

Philadelphia, Pennsylvania, USA

1001-5000 employees