WeWork · 6 days ago
Community Associate, 501 Boylston St
Boston, MA United States of America
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hrWeWork is a leading provider of flexible workspace solutions worldwide. As a Community Associate, you will be the primary point of contact for the Community, responsible for building a collaborative environment, managing front desk operations, and engaging with members through events and community initiatives.
Commercial Real EstateCoworkingFinancial ServicesProperty DevelopmentPropTechReal Estate
Responsibilities
Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar
Greet members and guests with a warm and welcoming demeanor
Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad
Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc
Keep the front desk clean and organized
Notify members of any food deliveries and couriers
Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team
Consistently celebrate members’ successes and milestones through gifts and notes
Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters
Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc)
Input notes into Kube or equivalent system about Members
Identify and execute opportunities to connect members with each other
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc
Be active on the WeWork member network to engage members
Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues
Ensure music levels and activations are appropriate to the daypart and occasion
Write and send broadcasts relating to building updates
Receive, process, sort, and organize all mail
Locate and issue posts via the regional system to members upon request
Keep the mailroom organized and clean
“Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up
Ensure courier parcels have all the correct details for scheduled pick-ups
Investigate, escalate, and resolve 'lost' packages
Know and explain WeWork policies and procedures around mail and mailroom
Track, audit, and organize keys collected and distributed
Manage keycard stock and request new inventory as needed
Collect keys and key cards upon move-out
Review location and how to use each piece of Emergency Equipment
Provide support for an automated coffee machine for guests and members
Qualification
Required
Must have strong verbal and written communication skills
Outstanding interpersonal and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
Passion for entrepreneurial communities
Passion and understanding of WeWork's mission and values
Proficient in basic computer skills
Preferred
College graduate with a four-year degree preferred, but not required
Customer service and/or sales experience a plus
Benefits
20 days of PTO
Approximately 13 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
Competitive healthcare benefits
401k plan
Life and AD&D insurance
Company
WeWork
WeWork is a platform for creators that transforms buildings into dynamic environments for creativity, focus, and collaboration.
Founded in 2010
5001-10000 employees
H1B Sponsorship
WeWork has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (42)
2022 (21)
2021 (16)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$22.2BKey Investors
SoftBank Vision FundBrookfield Asset ManagementCushman & Wakefield
2024-04-29Post Ipo Equity· $450M
2023-01-03Post Ipo Debt· $250M
2022-05-12Post Ipo Debt· $350M
Leadership Team
John Santora
Chief Executive Officer
Claudio Hidalgo
Regional President LATAM
Recent News
The Real Deal
2025-12-16
2025-12-02
2025-11-24
Company data provided by crunchbase