IT Support Americas jobs in United States
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Chain IQ Group AG ยท 1 day ago

IT Support Americas

positionJersey City, US
timeFull-time
remoteOnsite
seniorityMid Level
date4+ years exp

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. They are seeking an IT Support Specialist to provide Level 1 and Level 2 support for end users in their Jersey City office, ensuring smooth IT operations and support for local office infrastructure.

Management Consulting
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H1B Sponsor Likelynote

Responsibilities

Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID
Perform basic network troubleshooting, ie Wi-Fi and printer issues
Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance
Support onboarding and offboarding processes (devices, accounts, access rights)
Maintain and update user and administrative documentation
Support IT asset management (hardware lifecycle, procurement, inventory)
Identify and document recurring issues; suggest and implement process improvements
Coordinate with external suppliers and third-party vendors when necessary
Ensure smooth IT operations and support for local office infrastructure

Qualification

Microsoft 365 administrationWindows operating systemsAzure AD managementServiceNow ticketing systemNetwork fundamentalsITIL knowledgeMicrosoft certificationsOrganizational skillsProblem-solving skillsCommunication skills

Required

4+ years of hands-on IT support experience in a corporate environment
Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
Solid understanding of Windows operating systems, mobile device management, and IT peripherals
Experience with Azure AD / Entra ID management
Familiarity with ticketing systems (preferably ServiceNow) and IT asset management
Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN)
ITIL knowledge or certification is a plus
Any Microsoft certifications are a strong advantage
Excellent organizational and problem-solving skills with attention to detail
Strong communication skills and the ability to assist users at all technical levels
Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team

Company

Chain IQ Group AG

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Chain IQ is a global AI-driven Procurement Service Partner, providing strategic, tactical and operational procurement for its clients.
dateFounded in 2013
location
Baar, Zug, CH
people-size501-1000 employees
web-link
http://www.chainiq.com

H1B Sponsorship

Chain IQ Group AG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Olivia McDonough
Head of HR, Business Partner & Operations Management Americas
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Company data provided by crunchbase