level 1 IT helpdesk associate jobs in United States
cer-icon
Apply on Employer Site
company-logo

Coforge · 2 days ago

level 1 IT helpdesk associate

positionCharleston, WV
timeFull-time
remoteOnsite
seniorityEntry Level
money$16/hr - $16/hr
date1+ years exp

Coforge is seeking a Level 1 IT Helpdesk Associate to provide support to clients. The role involves troubleshooting software, hardware, and network issues, as well as documenting user incidents and requests.

Artificial Intelligence (AI)Software
check
H1B Sponsor Likelynote
Hiring Manager
Shabnam Shaikh
linkedin

Responsibilities

Provide Level 1 and 2 support to the client
Identify issues and escalate issues when necessary
Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Escalate user issues to appropriate resources when necessary
Perform software, hardware and basic network troubleshooting
Clearly document user issues and troubleshooting steps
Maintain technical documentation
Perform other duties as assigned

Qualification

Software troubleshootingHardware troubleshootingNetwork troubleshootingTechnical documentationCustomer service

Required

1-2 years of experience
Skills in software, hardware and basic network troubleshooting
Provide Level 1 and 2 support to the client
Identify issues and escalate issues when necessary
Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Escalate user issues to appropriate resources when necessary
Clearly document user issues and troubleshooting steps
Maintain technical documentation
Perform other duties as assigned

Company

Coforge

twittertwittertwitter
Glassdoor3.6
company-logo
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
dateFounded in 2004
location
New Delhi, Delhi, IND
people-size10001+ employees
web-link
https://www.coforge.com

H1B Sponsorship

Coforge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)

Funding

Current Stage
Public Company
Total Funding
$489.46M
Key Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO

Leadership Team

leader-logo
Sudhir Singh
CEO and Executive Director
linkedin
leader-logo
Manish Hermajani
Senior Vice President, Head of Investor Relations
linkedin

Recent News

Business Standard India
Q3FY26 results preview: IT companies' growth likely to remain muted
2026-01-05
Livemint.com
Achche din for homegrown IT services companies delayed
2026-01-05
thefastmode.com
Coforge Launches EvolveOps.AI, AI-Powered Platform for Autonomous IT Operations
2026-01-05
Company data provided by crunchbase