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First Financial Bank · 1 day ago

Business Service Center Advocate

Springdale, OH

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

First Financial Bank is seeking a Business Service Center Advocate to provide exceptional customer support for Treasury Management products. This role involves handling inbound calls, resolving client inquiries, educating users on system capabilities, and ensuring compliance with banking regulations.

BankingCreditDebit CardsFinanceFinancial ServicesLending

Hiring Manager

Charlotte Green

Responsibilities

Provides exceptional customer support for Treasury Management products, including online banking, lockbox, cash vault, remote deposit, wires, and ACH origination

Handles 40 inbound calls daily helping with client and internal inquiries

Resolves issues through research

Educates users on system capabilities

Ensures compliance with all banking regulations

Qualification

Treasury Management knowledgeOnline banking experienceLockboxCash vaultRemote depositWiresACH originationBanking complianceExceptional customer supportHandle callsSkills in resolving issuesEducate users