Sallie Mae · 1 week ago
Collections Specialist - $20/hr + Monthly Incentive
New Castle, DE
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hrSallie Mae is dedicated to empowering students throughout their educational journey. They are seeking a Collections Specialist to engage with customers regarding overdue accounts, provide exceptional service, and accurately document customer interactions.
Financial ServicesHigher Education
Responsibilities
Make and receive customer calls to address overdue accounts and discuss repayment options
Provide exceptional service while encouraging customers to make payments on their past due accounts
Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information
Qualification
Required
Ability to demonstrate empathy while being assertive to achieve the required outcome
Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment
Strong interpersonal, communication and listening skills
Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation
Excellent negotiating, probing, influencing and resourcefulness skills
Professionalism: Serve as the welcoming and friendly voice for our customers
Energetic and Driven: Bring enthusiasm and a positive attitude to every interaction
Tech Savvy: Possess basic computer skills and experience with the Microsoft Office Suite
Flexible Work Environment: Ability to work in the office with the flexibility to work from home on some days
The first 90 days of employment you are required to work in the office with a schedule of 8 a.m. – 5 p.m. Monday through Friday
Must be flexible to work some Saturdays
Education & Experience: Experience in customer service and or collections related roles
High school diploma or equivalent
Preferred
Some college coursework in business related fields preferred
Benefits
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
Company
Sallie Mae
Sallie Mae is an American corporation that originates, services, and collects student loans.
Founded in 1972
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-09-30IPO
Leadership Team
Jonathan Witter
Chief Executive Officer
Munish Pahwa
EVP, Chief Risk Officer (CRO)
Recent News
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