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Heartland Veterinary Partners · 1 week ago

Practice Manager

Flint, TX

Full-time

Onsite

Mid Level

$42K/yr - $48K/yr

Heartland Veterinary Partners is dedicated to providing high-quality veterinary care and exceptional service. The Practice Manager will oversee essential business functions within the veterinary practice, ensuring successful operations, high client satisfaction, and effective team management.

Health CarePet

Responsibilities

Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth

Manages practice expenses including pharmacy, supplies, labor, and facility

Ensures appropriate inventory management including an appropriate balance of regular stock and sales

Manages and partners with MDVM to ensure accurate pricing is applied

Provides input during annual budget planning

Creates new or analyzes existing performance reports and generates insights to improve performance

Applies knowledge and understanding of veterinary practice management in directing successful daily operations, thereby allowing the doctors and technicians the time to successfully manage workload

Ensures that all practice technology is appropriately working

Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and dangerous situations; documenting and reporting incidents, filling reports, and partnering with RDO when appropriate

Ensures the cleanliness of the practice; ensures the environment contributes to an excellent client experience

Responsible for all staff scheduling and ensures patient scheduling is done to satisfy clients and team members

Manages necessary vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment, and resources

Responsible for timely and accurate tracking of employee payroll; maintaining payroll records; ensuring compliance with all applicable payroll regulations; addressing employee payroll inquiries; and resolving discrepancies

Responsible for accounts payable duties including, processing invoices, verifying purchases, and reconciling discrepancies, and maintaining accurate records

Partners with MDVM to maintain an appropriate medical record system that complies with legal standards

Regularly reviews client feedback and identifies opportunities for practice improvement. Actively engages with clients to ensure satisfaction and resolve problems

Collaborates with Heartland Marketing to develop and implement a marketing strategy aligned with practice goals. Additional responsibilities include overseeing social media, fostering community relationships, and supporting local initiatives

Ensures that team is appropriately staffed and partners with Heartland’s Recruiting team to fill open requisitions

Effectively builds and nurtures relationships with key stakeholders—including veterinarians, support staff, distributor representatives, and support center partners—to drive the practice's success. Actively seeks opportunities to enhance operational efficiency, elevate the client experience, and support sustainable practice growth through strategic partnerships

Supports practice, when necessary, by working in the client reception area or if technically skilled may support Veterinarians

Partners with Heartland Support Center as needed

Partners with MDVM to ensure all team members adhere to practice operating procedures; ensures the accuracy and completeness of veterinary records; ensures that reports comply with accepted practice guidelines

Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor; Develops and maintains procedures necessary to meet regulatory requirements

Ensures all team members complete annual compliance related activities including review and sign off on policies, compliance training, and safety training

Maintains a high degree of confidentiality; secure all employee records, ensure team member performance is discussed only with individual team members, etc

Executes annual performance evaluations and salary increases

Conducts regular staff meetings, trainings, and team activities

Partners with RDO and Heartland’s Human Resources team to navigate employee relations situations, company policy, or other labor law issues

Conducts regular check-ins with team members to ensure they have the tools and support they need to successfully complete their jobs and deliver a great client experience

Ensures all team members are engaged and have the support they need to stay balanced and productive

Monitors that the performance of each team member is on track. Rewards and recognizes successful performance and manages corrective action activities if performance is off track (partners with RDO/DVM on clinical performance improvement needs)

Appropriate seeks support from RDO, Heartland Human Resources, or other Heartland team members to ensure team success

Ensures professional development and regular feedback are provided to all team members

Other duties as assigned

Qualification

Veterinary practice managementBusiness acumenClient service experiencePractice Manager CertificationComputer skillsOrganizingPlanningSelf-developmentInspiringCooperationCommunication skillsMotivatingCollaboration

Required

Full-time, on-site, ability to work on weekends when needed

High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business a plus; Practice Manager Certification a plus

Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance

Knowledge of OSHA safety techniques including use of proper PPE

Excellent computer skills including MS office applications, office technology, etc

Basic math and ability to calculate medication dosages

Strong communication skills

Client service experience