All Native Group, The Federal Services Division of Ho-Chunk Inc. · 1 day ago
Cisco Unified Communications SME (Contingent Upon Award)
Washington, DC
Full-time
Onsite
Senior Level
$120K/yr - $170K/yr
7+ years expAll Native Group, The Federal Services Division of Ho-Chunk Inc. is seeking a highly qualified Senior level Cisco Unified Communications Manager engineer to design, implement and provide maintenance and support of enterprise-level voice solutions. The role involves configuring and supporting CUCM clusters, providing advanced troubleshooting, and leading voice solution implementations.
AssociationGovernmentHealth Care
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment
Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN
Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments
Monitor and maintains CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health
Provide support to internal support groups such as PMO, NOC and Installations
Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements
Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations
Support planned maintenance activities such as system patching and vulnerability management and configuration changes
Be able to collaborate and perform in a team oriented and as an individual contributor
Be a self-starter and able to work independently
Provide cross training across the enterprise voice teams, Tier 2 and Tier 3
Develop and maintain system designs, diagrams and standard operating procedures (SOPs)
Ensures enterprise CUCM is highly available, failover and contingencies are in place
Provides research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system
Participates in industry partners technology research, evaluations and solutions
Qualification
Required
7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment
Possess strong knowledge and experience with Cisco voice gateways (VG410, 420, 450)
7 years' experience with CUCM. Versions 14 or 15 are preferable
Knowledge and familiarity with CUCM best practices and security (TLS, SRTP, certificates)
Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing
Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE)
Possess strong written and verbal communications
Strong knowledge of telecommunications, i.e. wiring, cross connects, demarcation points, circuits etc
Solid team player and ability to mentor
Must be a U.S. citizen
Must possess or be able to obtain/maintain a SECRET security clearance
Preferred
Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration
Familiarity with 3rd party integration (Microsoft Teams)
Benefits
Comprehensive benefits
Company
All Native Group, The Federal Services Division of Ho-Chunk Inc.
All Native Group services the federal government — both domestically and internationally.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Josilynn Robinson
CFO (All Native Group Division)
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