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Columbus McKinnon · 2 days ago

Customer Service Specialist

Getzville, NY

Full-time

Onsite

Entry Level

$20/hr - $23/hr

1+ years exp

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions. The Specialist, Customer Services will provide best in class service to customers by developing and maintaining relationships and managing inquiries and orders proactively.

Consumer ElectronicsElectronicsManufacturing

Hiring Manager

Tacey Trammell

Responsibilities

Build and create strong relationships with customer and sales team

Manage and review open orders proactively for customer

Proactive communication with internal and external customers

Root cause, evaluate and implement action plans to resolve reoccurring issues

Analyze reports for opportunities and order management to root cause and resolve issues

Generate leads and identify opportunities to up-sell and cross sell to customers

Manage incoming call volume to ensure all customers are receiving an excellent customer experience

Respond to incoming requests promptly

Receive and initiate telephone communications with customers and CM personnel at all levels of the organization

Collaborate with internal departments to ensure on time delivery of orders such as credit and operations

Quote prices to customers on inquiries

Assist with order entry when necessary

Become product knowledge expert

Work with field sales, distribution centers to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and CMCO

Receive and respond to inquiries from customers, field sales and internal associates in regards to order status, products, pricing and promotions

Coordinate required distribution activities and notify customers regarding order fulfillment

Other duties as assigned

Qualification

Customer service experienceSAP knowledgeMicrosoft Office SuiteAttention to detailTime managementProblem solvingTeamworkCommunication skillsAdaptabilityOrganizational skills