EPITEC · 3 days ago
IT Operations Support Specialist
Dearborn, MI
Contract
Hybrid
Mid LevelEPITEC is a company that specializes in IT services, and they are seeking an IT Operations Support Specialist. This role involves supporting the operations and performance of the Industrial Systems IT Leadership Team by organizing activities, tracking metrics, and facilitating communications to align with strategic objectives.
Information TechnologyStaffing Agency
Responsibilities
Run R.O.B. (Rhythm-of-Business): Support daily/weekly operations for IS IT business activities; ensure meeting cadences, artifacts, and follow-ups are consistent and timely
Monthly Performance Reporting: Partner with stakeholders to develop monthly updates and metrics; consolidate into corporate-standard report-out artifacts
Leadership Meeting Support: Plan agendas, coordinate materials, capture actions, and track follow-through for Industrial Systems IT leadership meetings
Executive Communications: Co-create executive updates and decks covering operational health, accomplishments, objectives-to-key-results, strategy, and roadmaps
Enterprise Communications: Develop, publish, and distribute communications that improve knowledge-sharing and awareness of IS IT strategies, roadmaps, activities, and wins
KPI & Metric Tracking: Assist IS IT teams in monitoring business performance metrics; ensure targets remain on track through year-end; flag variances early
Portfolio Big-Picture Monitoring: Help leadership maintain a holistic view of deliverables and timelines so teams stay focused on the right work at the right time
Quarterly Offsites: Participate in planning logistics, content, and outcomes for quarterly leadership offsites
Initiative Health: Monitor activities and metrics for key IS IT initiatives; surface risks, dependencies, and blockers
Strategic Topics Reviews: Support scheduling and preparation for bi-weekly IS IT strategic topic reviews; track decisions and actions
Objectives & Milestones: Monitor objectives, milestones, and KPI’s; engage owners when issues or blockers arise and facilitate resolution
Qualification
Required
Tools: Jira; Microsoft Excel; PowerPoint; Outlook; Word
Analytics & Reporting: Ad hoc reporting; business analytics; data analysis; dashboards (e.g., Power BI/Tableau experience a plus)
Business Ops: Budgeting; budgets/timing management
Communication: Strong written and verbal communications; executive-ready slide creation; stakeholder updates
Demonstrated knowledge and experience in IT Business Operations within a large enterprise
Proven ability to coordinate, organize, and host leadership meetings and events
Inclusive collaborator who builds strong relationships across levels and functions
Experience crafting internal communications for IT leadership teams
Success supporting IT leadership in daily operations to achieve organizational objectives
Comfort working cross-functionally in a matrixed, multi-national environment
Required: Associate Degree
Preferred
Prior experience in an Industrial Systems / manufacturing IT environment
Track record driving metric/KPI frameworks and monthly/quarterly business reviews (MBR/QBR)
Experience orchestrating leadership offsites and strategic topic reviews
Preferred: Associate Degree (or higher in Business, Communications, or IT-related field)
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
Founded in 1978
1001-5000 employees
H1B Sponsorship
EPITEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase