NEOGOV · 2 weeks ago
Client Support Technician I
25 - HINDS COUNTY, MS
Full-time
Onsite
New Grad, Entry Level
$32K/yr - $34K/yr
0+ years expNEOGOV is seeking a Client Support Technician I to provide standard Tier 1 support as the first level of contact at an IT service desk. The role involves answering questions and giving information, advice, and instructions to clients on issues such as email, password resets, and communication devices.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides standard Tier 1 support as the first level of contact at an IT service desk
Answers questions and gives information, advice, and instructions to clients on such issues as email, password reset and communication devices
Primarily focuses on understanding the issue to be resolved and solves disruptions and problems within the defined scope of Tier 1 standards and protocols
Escalates calls to a higher level of support within given time guidelines
Qualification
Required
Typically requires High School Diploma or high school equivalency and relevant technical knowledge and an understanding of office automation and office systems operating environments and/or communication devices and 0-2 years of experience
Attention to detail, strong organizational skills, and effective communication
Able to stay out of town overnight on occasion
Preferred
Experience working with or installing radio or audio systems
Troubleshooting and repairing electronic components
Some knowledge of A/C D/C wiring
Radio communications
Benefits
Health/Prescription Insurance
Wellness Benefits
Life Insurance
Optional Insurances
Flexible Spending Accounts
Paid Personal Leave and Sick Leave
Military Leave
Holidays
Retirement Programs
Deferred Compensation
State Credit Union
Tuition Reimbursement
Career Development and Training
Promotional Opportunities
Career Ladders
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase