Aptino, Inc. · 3 days ago
CSR / Customer Service / Chat Support / Fresher / Entry Level / Junior / Trainee / Email & Chat Support / Intern / Data Entry / Clerk / Admin / Associate / Assistant / Administrator / Call Center
Plano, TX
Internship
Hybrid
Intern, Entry Level
1+ years expAptino, Inc. is looking for a Customer Care Representative for their Customer Experience team. The role involves identifying pain points, solving issues, and improving the customer journey through data-driven decision-making and collaboration with cross-functional teams.
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Hiring Manager
Pranay Sable
Responsibilities
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service
Qualification
Required
1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment
Bachelor's degree in Business Administration, Communications, or a related field
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization
Company
Aptino, Inc.
Welcome to Aptino where we combine APTITUDE of talent, skills, and expertise with INNOVATION of continuous change and transformation to deliver the highest quality of total talent strategies and results.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase