CPI Security · 1 day ago
Quality Assurance Engineer
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expCPI Security is a technology company located in Charlotte, NC, seeking a detail-oriented QA Engineer to enhance their Salesforce Customer 360 implementation. The role involves developing and executing testing strategies, collaborating with various teams, and ensuring the quality and performance of enterprise systems.
Business DevelopmentBusiness IntelligenceSecurity
Responsibilities
Develop, execute, and maintain test cases and automated scripts for Salesforce Customer 360 features including Sales Cloud, Service Cloud, Data Cloud, Agentforce, CPQ, Field Service, ERP
Design and execute end-to-end, regression, and smoke test scenarios across front-end, middleware, and backend systems
Validate data integrations between Salesforce platforms and AWS-based services, including API validation, data flows, and error handling
Collaborate closely with Developers, Business Analysts, Salesforce Admins, Product Owners, and DevOps teams to understand functional requirements and system architecture
Perform thorough defect triage, log issues clearly in tools such as Jira, and follow up through resolution
Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives to continuously improve quality practices
Contribute to test automation frameworks, where applicable, and work to increase automation coverage over time
Assist in setting up test environments, data conditioning, and system monitoring relevant to QA processes
Provide QA documentation and status reporting on test progress, defect status, and risks to delivery timelines
Demonstrates exceptional critical thinking and analytical skills, with a proven ability to dissect complex problems and develop innovative, data-driven solutions
Thrives in ambiguity and excels at problem-solving, consistently identifying root causes and implementing effective, scalable strategies
Possesses a strong intellectual curiosity and a continuous learning mindset, staying ahead of industry trends and proactively seeking opportunities for growth and improvement
Brings a wealth of experience and seasoned judgment, capable of navigating high-stakes decisions and mentoring others through complex challenges
Collaborates cross-functionally with clarity and confidence, translating analytical insights into actionable business outcomes
Qualification
Required
3+ years of hands-on experience in QA Engineering with a strong understanding of software testing principles and methodologies
Experience with Salesforce testing, specifically across Customer 360 components (Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce)
Knowledge of AWS-based integrations and ability to test data flows between cloud systems and Salesforce
Strong skills in writing and executing test plans, test cases, and automated test scripts
Proficiency in using testing and project management tools like Azure DevOps
Familiarity with API testing, web services (REST/SOAP), and backend systems validations
Excellent problem-solving and communication skills
Preferred
Experience working in Agile/Scrum environments
Preferably Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, etc.)
Experience with test automation frameworks (e.g., ACCELQ)
Benefits
Competitive pay and educational assistance
Great medical, dental, vision, short & long-term disability and life insurance options
Company paid holidays, floating holiday and paid time off (PTO)
401(k) plan with competitive company match
Paid Volunteer and Charitable Engagement Opportunities
Birthday and Work Anniversary Rewards
Enjoy the perks of our amazing facilities, including a state-of-the-art fitness center, onsite café, scenic walking trail, basketball courts, and a full-time Health & Fitness Manager to keep you energized and active
Company
CPI Security
For more than 30 years, CPI Security has been a leader in customized security and home automation solutions.
501-1000 employees
H1B Sponsorship
CPI Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Steve Butkovich
CTO
Recent News
2025-09-17
Security Sales & Integration
2024-05-21
Security Systems News
2023-12-23
Company data provided by crunchbase