YAI · 1 day ago
Incident Resource Manager
Manhattan, NY
Full-time
Onsite
Mid Level
3+ years expYAI is seeking an Incident Resource Manager responsible for conducting investigations and providing oversight related to reportable incidents within their assigned region. The role involves monitoring incident reports, assisting with investigations, and ensuring compliance with regulations.
AssociationCommunitiesHealth CareNon Profit
Hiring Manager
Sunny Porras
Responsibilities
Acts as the primary investigator for all incidents reported to the NYS Justice Center for assigned region and other sensitive situations as requested, collecting information from multiple sources and ensuring investigations are completed thoroughly and timely, in accordance with applicable regulations
Writes and submits complete investigative reports to be reviewed by the agency’s Incident Review Committee
Monitors IRMA daily and informs programs within their region when information is requested and required
Follows up with programs as needed until all required information is entered in IRMA and the incident is ready for closure
Assists Regional Director(s) with identifying trained investigators within the region to investigate minor notable occurrences and other incidents that do not rise to the level of a reportable incident
Reviews investigations completed by other trained investigators in their assigned region prior to submission to the IRC for review
Responds to requests for information/updates regarding investigations from the OPWDD Incident Management Unit (IMU) and the NYS Justice Center
Assists with preparations for the bi-monthly IRC meetings by reviewing submitted investigative packets and follow up submitted by programs to ensure they contain all required elements and are ready for review
Assists program staff with entering required information into IRMA and closing incidents as needed
Provides training in the incident management process and responsibilities of mandated reporters to program staff as needed
Presents data on incident trends and new OPWDD regulations on incident management to program staff during leadership meetings or as requested
Participates in internal and external committees as appropriate, which may include OPWDD Mortality Review and provider organization meetings
May perform data analysis relating to investigations and trends in incident classifications and substantiated/ founded incidents
May compile regional and agencywide trend reports relating to reportable incidents
May maintain a tracking system for reportable incidents by reviewing and entering data
May develop and facilitate training for program operations staff relating to participating in the investigative process, submitting written statements, timely incident reporting, and other incident management topics as needed and annual refresher training for other trained investigators within the agency
Performs all other duties as assigned
Qualification
Required
Bachelor's degree in human services or a related field and three (3) years of experience in providing services, oversight, and support, and/or in completing investigations in healthcare, social services and/or with the I/DD population; or
Satisfactory equivalent combination of education, training and/or experience
Excellent written and verbal communication and interpersonal skills
Advanced knowledge of IRMA
Ability to travel regularly to locations across assigned region(s)
Strong commitment and passion for the organization's mission
Unquestionable ethics and integrity, high emotional intelligence and well-developed independent thinking and analytical skills, with commitment to objectivity
Ability to maintain confidentiality and security of sensitive information and files
Ability to work well independently and in a team environment, and to manage one's time effectively
Working knowledge of Microsoft Office Suite and ability to quickly learn new software and/or electronic systems
Strong attention to detail and organizational skills, with ability to work well under pressure and prioritize to meet tight deadlines
Preferred
Master's degree in human services, business, compliance, or a related field
Previous experience conducting investigations in settings under the auspices of OPWDD
Successful completion of OPWDD-approved investigator training and/or related certification
Knowledge of OMH and OWPDD
Knowledge of NYS OPWDD rules and regulations
Valid driver's license
Company
YAI
Founded in 1957 as the Young Adult Institute, YAI remains at the forefront of an extraordinary movement aimed at empowering people with intellectual and developmental disabilities and their families.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Carey
Chief Executive Officer
Amy Sigona, CFRE
Associate Director Corporate Partnerships
Company data provided by crunchbase