Breezeline · 1 day ago
Service Technician
Cleveland, OH
Full-time
Onsite
Entry Level
1+ years expBreezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets. The Service Technician role focuses on ensuring quality performance of technical services, installation setup, testing, and maintenance of Breezeline products and services over an HFC network.
InternetNetwork HardwareTelecommunicationsTV
Responsibilities
Predominantly performs reactive maintenance required to restore the HFC/ FTTH network to Breezeline performance specifications as related to customer impacting impairments and/or network outages
Installs, disconnects, and troubleshoots video, high speed internet, telephony and automation services
As business needs dictate may perform some proactive maintenance required for the HFC network to operate within Breezeline performance specifications
As business need and proficiency in role occurs, incumbent will apply knowledge and skills acquired through ongoing training in the areas of Automation, Network, and Fiber
Performs essential Core technician tasks: installation setup, testing and maintenance of all current and future Breezeline products and services over an HFC/FTTH network
Maintains and repairs equipment with the HFC distribution system including customer premises. Monitors WFX, Stratusync, iGlass throughout the day for information regarding changes to work schedule and for information about current installation, service call or OneView tickets
Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed
Maintains company truck and other equipment per service requirements and safety guidelines
Drives a company vehicle between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies
Monitors Workforce Express System (WFX) throughout the day for information regarding changes to work schedule and for information about current installation
Communicates with dispatch (via WFX, phone, etc.) for assistance, status on current install or new service requests
Consults with supervisor and other technicians for advice and assistance as needed
Demonstrates experience with the following: working with little supervision; managing ambiguity and autonomy; flexibility to work in an unstructured environment; dealing effectively with uncertainty and change
Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns
Educates customers regarding their existing and new services and promotes other Breezeline services to customers
Ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with all national, state and local laws and regulations
Participates in team meetings as scheduled
Attends job-related training that may include initial training, refresher training, product and service updates
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands
Uses small hand tools, power tools, and test equipment
Works with alarms, low voltage electricity, and color-coded wires
Complies with all safety procedures and policies
Qualification
Required
18 years of age
Demonstrated proficiency in Core Technician skillsets
Valid state driver's license and a good driving record
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) additional background check requirements for specialized projects/services
One year of work experience in a comparable field (e.g. related hands-on trade role)
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Spanish proficiency desirable in some locations
Travel as business needs dictate
Preferred
High school degree or GED equivalent preferred; post-high school education a plus
Benefits
Competitive salary
Medical coverage (including prescription and vision plans)
Dental coverage
Life Insurance (1x salary at no cost to employee)
Long and short-term disability insurance (no cost to employee)
Voluntary employee, spousal, and child life insurance
Company recognized Holidays with additional Floating Holidays
Paid Time Off (PTO) programs
Comprehensive Flex Work Policy
401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
Participation in the Employee Bonus Plan
Participation in the Cogeco Stock Purchase Plan
Complimentary and discounted broadband services (for those in our service area)
Tuition Reimbursement
Headspace Membership
Opportunities for LinkedIn Learning subscriptions for select colleagues
Company
Breezeline
Breezeline are a socially responsible company committed to making our world a better place.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$15.2MKey Investors
Virginia Department of Housing and Community Development
2023-05-12Grant· $15.2M
Leadership Team
Heather Mccallion
VP, New Business and Business Transformation
Recent News
2025-12-15
2025-11-18
Company data provided by crunchbase