Chase · 3 months ago
Customer Journey Test Lead
201 N Walnut St, Wilmington, DE, 19801, US
Full-time
Onsite
Mid, Senior Level
$119K/yr - $197K/yr
5+ years expChase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals. The Customer Journey Test Lead will manage User Acceptance Testing (UAT) for complex initiatives within an Agile environment, focusing on test automation and collaboration across teams to enhance customer experiences.
BankingFinancial Services
Responsibilities
Lead the development and execution of automated test scripts to enhance testing efficiency
Identify opportunities for test automation within existing processes and advocate for automation best practices
Collaborate with development teams to integrate automated testing into the CI/CD pipeline
Monitor and report on the effectiveness of automated tests, making adjustments as necessary to improve coverage and reliability
Collaborate with senior leaders and product/program teams to define end-to-end test scenarios and establish a clear testing approach
Create, manage, and communicate prioritization of features, balancing user experience with business benefits and tradeoffs
Develop detailed requirements and use cases to guide technology teams in delivering solutions
Coordinate with cross-functional partners to align on requirements and deliverables
Monitor execution progress, address cross-team impediments, and ensure adherence to established testing standards and procedures
Conduct root cause analysis and implement process improvements to enhance testing efficiency and effectiveness
Provide proactive communication regarding project status and testing timelines to stakeholders
Work directly with partners and be the liaison between the partner and Chase
Qualification
Required
Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business)
5-10 years of experience in managing testing efforts within a large-scale Agile environment, particularly in financial services
Proven experience in developing and executing automated test cases for web and mobile applications
Strong understanding of Agile methodologies and testing techniques
Proficiency in tools such as Jira, Visio, PowerPoint, and Excel
Familiarity with development languages (e.g., Java, Python) and test automation tools
Comprehensive understanding of risk and controls, audit requirements, and the ability to work effectively with diverse stakeholders across the organization
Preferred
Ability to build strong relationships across teams and influence change
Strong attention to detail with a focus on delivering exceptional customer experiences
Self-motivated, capable of operating in a dynamic environment, and adept at problem-solving
Excellent time management and multitasking abilities, with a structured approach to managing projects
Strong verbal and written communication skills, with the ability to articulate complex concepts clearly to various audiences
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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